FusionTek Kirkland - MSP Reviews, Trust Score & AI Analysis

FusionTek operates as a Balanced MSP with notable strengths in Helpful support team. The company appears best suited for 1-25 employees (small business) organizations seeking Standard IT support.
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⭐ 4.8 (39 reviews) AI Trust Score: 77/100 Professional IT Partner Established MSP

Operational Scorecard

Operational scoring combines customer sentiment analysis, service quality indicators, technical capability signals, and support responsiveness patterns identified across public review sources.

Support Responsiveness
70/100

Reflects responsiveness, helpdesk efficiency, ticket handling consistency, and ongoing support availability.

Communication Quality
70/100

Measures communication clarity, client responsiveness, status updates, and ongoing customer interaction quality.

Technical Expertise
70/100

Represents infrastructure expertise, cloud operations maturity, troubleshooting depth, and technical service capabilities.

Relationship Management
80/100

Evaluates long-term customer engagement, account management quality, and client relationship consistency.

Cybersecurity Readiness
70/100

Indicates perceived cybersecurity maturity, risk management capability, and infrastructure protection readiness.

Best For 1-25 employees (small business) environments needing managed IT support
Support Model Standard
Strongest Area Client Relationships
Operational Profile Balanced MSP

✨ AI Insights for FusionTek

77
Trust Score
25
Analyzed Reviews

😊 Positive: 96%

😐 Neutral: 0%

😠 Negative: 4%

🌐 Visit Website

Kirkland, Washington

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Operational Assessment summary

Operational Scoring

70
Support
70
Communication
70
Technical
80
Relationships
70
Security

Operational Characteristics Customers Frequently Mention

Helpful support team

Most Common Customer Feedback Themes

Helpful support team
fusiontek
response
knowledgeable
always

AI Review Intelligence Summary

Based on 25 reviews averaging 4.8 stars, overall feedback is excellent. Customers most often mention helpful support.

Customer Review Highlights

Brenda Marez

Thank you for the quick responses!...

Corey Lawson

Excellent service with very fast response times. They are knowledgeable, helpful, and highly capable when it comes to all things IT-related. …...

Don Beaty

Great service and guidance....

Patelesio Peato

Simply great....

Joao Isabel Cossa

Condescending... that is the best word to use. A number of months I had a significant cyber issue that Fusion took no responsibly for... I brought in a 3rd party to review what happened and what i suspected was correct. I would never do …...

Review Data Sources

Customer sentiment analysis, trust scoring, and operational insights on this page are generated from publicly available Google my business reviews, ratings, direct review submissions and service-related feedback aggregated from online platforms.

Google AI Sentiment Analysis Review Pattern Detection

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When This MSP Is A Strong Fit

  • 1-25 employees (small business) organizations seeking managed IT services

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