Operational scoring combines customer sentiment analysis, service quality indicators, technical capability signals, and support responsiveness patterns identified across public review sources.
Reflects responsiveness, helpdesk efficiency, ticket handling consistency, and ongoing support availability.
Measures communication clarity, client responsiveness, status updates, and ongoing customer interaction quality.
Represents infrastructure expertise, cloud operations maturity, troubleshooting depth, and technical service capabilities.
Evaluates long-term customer engagement, account management quality, and client relationship consistency.
Indicates perceived cybersecurity maturity, risk management capability, and infrastructure protection readiness.
😊 Positive: 56%
😐 Neutral: 0%
😠 Negative: 44%
Boston, Massachusetts
Grasshopper Quotes?Based on 25 reviews averaging 3.2 stars, overall feedback is mixed. Customers most often mention responsive support.
Do NOT Use Grasshopper – They ignore emails, botch cancellations, have terrible non accountability practices, hold your numbers hostage, and bill you for a service they can't even provide. …...
Takes a payment then deactivates your account. No support what so ever, always have to wait for calls that never come. …...
Because of the new government regulations regarding SMS, I have had to submit a new SMS campaign with grasshopper. This has been the most annoying and dysfunctional process I have ever done. I submitted my first one November 6th, 2024, and …...
This company is completely untrustworthy. I have emailed multiple times requesting to cancel my account, and not only did they ignore my requests—they continued to charge my card without permission. This is theft, plain and simple. There …...
The absolute worst service that exists. They won't charge my card I've had on file and are holding my ported number hostage. A number I've had for 20+ years and they have my account suspended because THEIR system doesn't process my card. …...
Customer sentiment analysis, trust scoring, and operational insights on this page are generated from publicly available Google my business reviews, ratings, direct review submissions and service-related feedback aggregated from online platforms.
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