Grasshopper MSP Review: Ratings, Trust Score & Services in Boston

Grasshopper is a Established, High-Volume MSP based in Boston, holding a 4.5/5 rating across 711 reviews. Customers most often mention Fast response times. Best suited for 100+ employees (mid-size to enterprise) organizations seeking high-touch IT support.
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⭐ 4.5 (711 reviews) AI Trust Score: 62/100 Professional IT Partner Highly Established MSP

Operational Scorecard

Operational scoring combines customer sentiment analysis, service quality indicators, technical capability signals, and support responsiveness patterns identified across public review sources.

Support Responsiveness
85/100

Reflects responsiveness, helpdesk efficiency, ticket handling consistency, and ongoing support availability.

Communication Quality
70/100

Measures communication clarity, client responsiveness, status updates, and ongoing customer interaction quality.

Technical Expertise
70/100

Represents infrastructure expertise, cloud operations maturity, troubleshooting depth, and technical service capabilities.

Relationship Management
70/100

Evaluates long-term customer engagement, account management quality, and client relationship consistency.

Cybersecurity Readiness
70/100

Indicates perceived cybersecurity maturity, risk management capability, and infrastructure protection readiness.

Best For 100+ employees (mid-size to enterprise) environments needing managed IT support
Support Model High-touch
Strongest Area Support Responsiveness
Operational Profile Established, High-Volume MSP

✨ AI Insights for Grasshopper

62
Trust Score
30
Analyzed Reviews

😊 Positive: 63.33%

😐 Neutral: 0.00%

😠 Negative: 36.67%

🌐 Visit Website

Boston, Massachusetts

Grasshopper Quotes?

Operational Overview summary

Operational Scoring

85
Support
70
Communication
70
Technical
70
Relationships
70
Security

Operational Characteristics Customers Frequently Mention

Fast response times

Most Common Customer Feedback Themes

Fast response times
grasshopper
phone
business
system

AI Review Intelligence Summary

Based on 30 reviews averaging 3.5 stars, overall feedback is mixed. Customers most often mention responsive support.

Customer Review Highlights

N D

A little pricey but so freaking good and big portions. The food got even better after they relocated/reopened (so glad they did!!) amazing expansive menu, so many options. I love the seitan beef with some sauteed vegetables. They have an all you can eat buffet once a month too which is hard to find in the city!...

Vegan Megan

Amazing food! Long running Boston Vegan Asian Restaurant. New location in Asian food court and the food remains incredible with huge portions. Very healthy and flavorful....

david we

What a great place with a fantastic lunch special. I got the eggplant and tofu which came with black bean sauce and asparagus. Served with white rice, soup and hot tea. Everything was tasty and great portion size...

Mekensie Campbell

The food is amazing! So thrilling to find vegetarian Chinese food with so many options! Highly recommend the No Name. We also got a lemongrass seitan dish that was good. The service was great too! …...

Ariel Boone

What a dream for vegans! The family operating the restaurant is so nice and the food was delicious. I especially recommend the sweet & sour “chicken” and the fried dumplings. The seitan was fantastic, too. Real comfort food. I hope this place stays open forever....

Review Data Sources

Customer sentiment analysis, trust scoring, and operational insights on this page are generated from publicly available Google my business reviews, ratings, direct review submissions and service-related feedback aggregated from online platforms.

Google AI Sentiment Analysis Review Pattern Detection

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When This MSP Is A Strong Fit

  • Businesses needing highly responsive support
  • 100+ employees (mid-size to enterprise) organizations seeking managed IT services

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