Hi MSP Review: Ratings, Trust Score & Services in West Valley City

Hi-Tech Repair & Consulting, LLC is a Balanced MSP based in West Valley City, holding a 4.0/5 rating across 3 reviews. Customers most often mention Fast response times. Some reviews also note Limited review history. Best suited for 1-25 employees (small business) organizations seeking high-touch IT support.
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⭐ 4 (3 reviews) AI Trust Score: 30/100 Professional IT Partner Established MSP

Operational Scorecard

Operational scoring combines customer sentiment analysis, service quality indicators, technical capability signals, and support responsiveness patterns identified across public review sources.

Support Responsiveness
85/100

Reflects responsiveness, helpdesk efficiency, ticket handling consistency, and ongoing support availability.

Communication Quality
70/100

Measures communication clarity, client responsiveness, status updates, and ongoing customer interaction quality.

Technical Expertise
70/100

Represents infrastructure expertise, cloud operations maturity, troubleshooting depth, and technical service capabilities.

Relationship Management
70/100

Evaluates long-term customer engagement, account management quality, and client relationship consistency.

Cybersecurity Readiness
70/100

Indicates perceived cybersecurity maturity, risk management capability, and infrastructure protection readiness.

Best For 1-25 employees (small business) environments needing managed IT support
Support Model High-touch
Strongest Area Support Responsiveness
Operational Profile Balanced MSP

✨ AI Insights for Hi

30
Trust Score
3
Analyzed Reviews

😊 Positive: 66.67%

😐 Neutral: 0.00%

😠 Negative: 33.33%

🌐 Visit Website

West Valley City, Utah

Hi Quotes?

Operational Assessment summary

Operational Scoring

85
Support
70
Communication
70
Technical
70
Relationships
70
Security

Operational Characteristics Customers Frequently Mention

Fast response times

Most Common Customer Feedback Themes

Fast response times
josh
within
hour
definitely

AI Review Intelligence Summary

Based on 3 reviews averaging 4.0 stars, overall feedback is strong. Customers most often mention responsive support.

Customer Review Highlights

Dhruvan Gopinath

Josh knows his stuff. Was able to quickly fix my problem within an hour whereas I had spent all day trying to fix it. Definitely would recommend....

Hamiltoe

Do not bother driving all the way down here google has this place listed incorrectly all this location does is build computers and install parts....

Nysse Wilson

Super friendly and responsive, low prices, ridiculously fast service. Josh explained everything to me and had my repairs done within the hour. Definitely recommend for all your computer needs....

Review Data Sources

Customer sentiment analysis, trust scoring, and operational insights on this page are generated from publicly available Google my business reviews, ratings, direct review submissions and service-related feedback aggregated from online platforms.

Google AI Sentiment Analysis Review Pattern Detection

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When This MSP Is A Strong Fit

  • Businesses needing highly responsive support
  • 1-25 employees (small business) organizations seeking managed IT services

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