Hilltop Inn & Suites Yonkers Reviews, Services & Trust Score
✨ AI Insights for Hilltop Inn & Suites Yonkers
Trust Score
Analyzed Reviews
😊 Positive: 20%
😐 Neutral: 15%
😠 Negative: 65%
Yonkers, New York
Hilltop Inn & Suites Yonkers Quotes?Business Support Analysis
Operational Scoring
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- 10-100 employees organizations seeking managed IT services
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Most Common Customer Feedback Themes
AI Review Intelligence Summary
The hotel offers affordable pricing and a convenient location with friendly and professional staff. However, many guests report significant cleanliness issues, including dirty rooms, stained carpets, and unpleasant odors like cigarette smoke. The rooms and furniture are often described as outdated and in poor condition. Noise disturbances and uncomfortable beds are common complaints, alongside a poor breakfast experience. Some guests appreciate recent renovations and the quiet atmosphere, but overall, the hotel struggles with maintenance, hygiene, and customer service consistency. Safety concerns and unprofessional behavior from staff have also been noted. While some guests had positive experiences, the majority highlight numerous areas needing improvement.
Customer Review Highlights
Not very good breakfast; soft bed; some rooms inaccessible from lobby....
This was my first ever hotel stay, and I really enjoyed it. My room was exceptionally clean, linen clean, bathroom sink, toilet, and tub also clean. The place was also quiet. Only a couple of incidents with a car in the parking lot outside …...
I only added one more star because the place included breakfast. I stayed here with my family for 2 nights, thank goodness. The place looks really nice on the outside, but it's a whole mess inside. The carpet smells like cigarette smoke, …...
Review Data Sources
Customer sentiment analysis, trust scoring, and operational insights on this page are generated from publicly available Google my business reviews, ratings, direct review submissions and service-related feedback aggregated from online platforms.
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