Operational scoring combines customer sentiment analysis, service quality indicators, technical capability signals, and support responsiveness patterns identified across public review sources.
Reflects responsiveness, helpdesk efficiency, ticket handling consistency, and ongoing support availability.
Measures communication clarity, client responsiveness, status updates, and ongoing customer interaction quality.
Represents infrastructure expertise, cloud operations maturity, troubleshooting depth, and technical service capabilities.
Evaluates long-term customer engagement, account management quality, and client relationship consistency.
Indicates perceived cybersecurity maturity, risk management capability, and infrastructure protection readiness.
😊 Positive: 30%
😐 Neutral: 0%
😠 Negative: 70%
Blacksburg, Virginia
Hokie Centric Quotes?Based on 10 reviews averaging 2.1 stars, overall feedback is below-average. Customers most often mention helpful support.
If you want to buy a laptop, you should definitely check this place But not for Hokies stuff...
Very disappointed in the service I received. I sent my MacBook in for a screen repair in September, and was continually charged for “underlying issues” (up to $600). When I denied the services offered I stopped hearing back from them. It is …...
Don't waste your time here. I dropped my laptop here for battery replacement, I said I had a recent conference in hurry, they took my laptop and said they could fix it in a week, then two weeks went by and nothing was done, I came several …...
Staff is nice. But they misdiagnosed the issue and when returned other parts no longer worked...
DO NOT EVER GET YOUR COMPUTER OR ELECTRONICS FROM THIS STORE! I would give it no stars if I could. They sold me a computer (Windows) that stopped turning on within a month. It came with a warrantee (two replacements), and I was on a loaner …...
Customer sentiment analysis, trust scoring, and operational insights on this page are generated from publicly available Google my business reviews, ratings, direct review submissions and service-related feedback aggregated from online platforms.
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