Holston AI in Kingsport: 4.3-Star MSP Reviews & Trust Score

Holston AI is a Balanced MSP based in Kingsport, holding a 5.0/5 rating across 2 reviews. Customers most often mention Exceptional customer satisfaction. Some reviews also note Limited review history. Best suited for 1-25 employees (small business) organizations seeking standard IT support.
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⭐ 4.3 (156 reviews) AI Trust Score: 71/100 Professional IT Partner Established MSP

Operational Scorecard

Operational scoring combines customer sentiment analysis, service quality indicators, technical capability signals, and support responsiveness patterns identified across public review sources.

Support Responsiveness
70/100

Reflects responsiveness, helpdesk efficiency, ticket handling consistency, and ongoing support availability.

Communication Quality
70/100

Measures communication clarity, client responsiveness, status updates, and ongoing customer interaction quality.

Technical Expertise
70/100

Represents infrastructure expertise, cloud operations maturity, troubleshooting depth, and technical service capabilities.

Relationship Management
70/100

Evaluates long-term customer engagement, account management quality, and client relationship consistency.

Cybersecurity Readiness
70/100

Indicates perceived cybersecurity maturity, risk management capability, and infrastructure protection readiness.

Best For 1-25 employees (small business) environments needing managed IT support
Support Model Standard
Strongest Area Support Responsiveness
Operational Profile Balanced MSP

✨ AI Insights for Holston AI

71
Trust Score
26
Analyzed Reviews

😊 Positive: 76.92%

😐 Neutral: 0.00%

😠 Negative: 23.08%

🌐 Visit Website

Kingsport, Tennessee

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Operational Overview summary

Operational Scoring

70
Support
70
Communication
70
Technical
70
Relationships
70
Security

Operational Characteristics Customers Frequently Mention

Exceptional customer satisfaction

Most Common Customer Feedback Themes

Helpful support team
there
care
staff
clean

AI Review Intelligence Summary

Based on 26 reviews averaging 4.0 stars, overall feedback is strong. Customers most often mention helpful support.

Customer Review Highlights

Linda

Conscientious care for our 91 year old mother about to pass. All the staff from the front door greeting, admission office, business office, cafeteria and housekeeping not to mention all the wonderful CNA’s, and nurses went over and above …...

LD Lawson

My mother in law loves it there for her long term care....

Teresa Whitaker

Poor experience placed catheter in my husband and it wasn't even in his bladder. This set up infection and I removed him from there only after a few days. They didn't keep him clean either...

Michael Lawson

I have a family member who has been there for 8 months. We had assumed he would receive thorough showers. For the first 10 weeks he received no showers despite asking daily. Today I found out that his shower consisted of a shampoo and …...

Anna Plamann

My brother and I both think this is the best place for our mother to be. She is getting rehab services and long-term care after a major stroke. The food looks good and she likes it and getting awesome hair...

Review Data Sources

Customer sentiment analysis, trust scoring, and operational insights on this page are generated from publicly available Google my business reviews, ratings, direct review submissions and service-related feedback aggregated from online platforms.

Google AI Sentiment Analysis Review Pattern Detection

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When This MSP Is A Strong Fit

  • 1-25 employees (small business) organizations seeking managed IT services

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