Horton Tec MSP Review: Ratings, Trust Score & Services in Virginia Beach

Horton Tec is a Balanced MSP based in Virginia Beach, holding a 5.0/5 rating across 8 reviews. Customers most often mention Exceptional customer satisfaction. Some reviews also note Slow response times, Limited review history. Best suited for 1-25 employees (small business) organizations seeking reactive IT support.
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⭐ 5 (8 reviews) AI Trust Score: 82/100 Professional IT Partner Established MSP

Operational Scorecard

Operational scoring combines customer sentiment analysis, service quality indicators, technical capability signals, and support responsiveness patterns identified across public review sources.

Support Responsiveness
55/100

Reflects responsiveness, helpdesk efficiency, ticket handling consistency, and ongoing support availability.

Communication Quality
70/100

Measures communication clarity, client responsiveness, status updates, and ongoing customer interaction quality.

Technical Expertise
70/100

Represents infrastructure expertise, cloud operations maturity, troubleshooting depth, and technical service capabilities.

Relationship Management
70/100

Evaluates long-term customer engagement, account management quality, and client relationship consistency.

Cybersecurity Readiness
70/100

Indicates perceived cybersecurity maturity, risk management capability, and infrastructure protection readiness.

Best For 1-25 employees (small business) environments needing managed IT support
Support Model Reactive
Strongest Area Communication Quality
Operational Profile Balanced MSP

✨ AI Insights for Horton Tec

82
Trust Score
8
Analyzed Reviews

😊 Positive: 100.00%

😐 Neutral: 0.00%

😠 Negative: 0.00%

🌐 Visit Website

Virginia Beach, Virginia

Horton Tec Quotes?

Service Delivery Operational Analysis summary

Operational Scoring

55
Support
70
Communication
70
Technical
70
Relationships
70
Security

Operational Characteristics Customers Frequently Mention

Exceptional customer satisfaction

Most Common Customer Feedback Themes

Slow response times
computer
mike
horton
monitor

AI Review Intelligence Summary

Based on 8 reviews averaging 5.0 stars, overall feedback is excellent. Some reviewers raised concerns about unresponsive support.

Customer Review Highlights

Veronica Coats

Excellent work. Good people....

john crook

My personal laptop crashed after a Windows 10 update in December of 2016. The device contained various apps I need for work and school so it was paramount I get the computer working asap. I'm fairly computer proficient and can usually …...

Tammi Creamier

Mike has been our network and computer guardian angel! We are a very new business and growing very quickly. Mike has been with us every step of the way fixing every issue we have had. His experience and knowledge are outstanding. Mike's …...

Joe Whiting

I had a problem where both my monitor and keyboard were unresponsive, and I thought I'd tried everything. Cleaning off the inside of the computer, reseating the cards, and hooking up to a different monitor all did nothing. I decided to call …...

Patricia Newton

He has fixed several issues with have had with our networking and malware. He is fast and effecient. Very professional...

Review Data Sources

Customer sentiment analysis, trust scoring, and operational insights on this page are generated from publicly available Google my business reviews, ratings, direct review submissions and service-related feedback aggregated from online platforms.

Google AI Sentiment Analysis Review Pattern Detection

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When This MSP Is A Strong Fit

  • 1-25 employees (small business) organizations seeking managed IT services

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