Housecall Pro MSP Review: Ratings, Trust Score & Services in Commerce City

Housecall Pro is a Established, High-Volume MSP based in Commerce City, holding a 3.7/5 rating across 426 reviews. Best suited for 100+ employees (mid-size to enterprise) organizations seeking standard IT support.
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⭐ 3.7 (426 reviews) AI Trust Score: 48/100 Professional IT Partner Highly Established MSP

Operational Scorecard

Operational scoring combines customer sentiment analysis, service quality indicators, technical capability signals, and support responsiveness patterns identified across public review sources.

Support Responsiveness
70/100

Reflects responsiveness, helpdesk efficiency, ticket handling consistency, and ongoing support availability.

Communication Quality
70/100

Measures communication clarity, client responsiveness, status updates, and ongoing customer interaction quality.

Technical Expertise
70/100

Represents infrastructure expertise, cloud operations maturity, troubleshooting depth, and technical service capabilities.

Relationship Management
70/100

Evaluates long-term customer engagement, account management quality, and client relationship consistency.

Cybersecurity Readiness
70/100

Indicates perceived cybersecurity maturity, risk management capability, and infrastructure protection readiness.

Best For 100+ employees (mid-size to enterprise) environments needing managed IT support
Support Model Standard
Strongest Area Support Responsiveness
Operational Profile Established, High-Volume MSP

✨ AI Insights for Housecall Pro

48
Trust Score
5
Analyzed Reviews

😊 Positive: 0.00%

😐 Neutral: 0.00%

😠 Negative: 100.00%

🌐 Visit Website

Commerce City, Colorado

Housecall Pro Quotes?

Operational Overview summary

Operational Scoring

70
Support
70
Communication
70
Technical
70
Relationships
70
Security

Most Common Customer Feedback Themes

billed
days
cancel
months
super

AI Review Intelligence Summary

Based on 5 reviews averaging 1.0 stars, overall feedback is below-average. Reviews are largely general in nature without a strong recurring theme.

Customer Review Highlights

Binyamin Pinkus

Super frustrated with this evil company. They convinced me to try a free trial and then billed me a whole bunch even though I never used it. They once billed me a the same monthly fee two days in a row! I asked them to cancel repeatedly. …...

Joshua Baker

THIS PRODUCT IS NOT DESIGNED TO HELP YOUR BUSINESS. IT'S PRIMARY PURPOSE IS TO SELL YOU MORE OF THEIR GARBAGE. …...

Nate K

I rarely leave reviews, but my experience with Housecall Pro was bad enough that I feel obligated to warn other companies. …...

Michael Diorio

I called this company months ago because I was sort of interested in what they did. Over the last six or seven months they’ve kept on reaching out to me. Which was fine. Then I got a phone call today, saying hey if you let us do this Zoom …...

Classic Carpets

took 8 days to cancel. software is has blind spots that fail to save jobs, basic tasks are intuitive but one step/task deeper/different is complete mess... hard to manage customers with multiple addresses and accounts, customer service is …...

Review Data Sources

Customer sentiment analysis, trust scoring, and operational insights on this page are generated from publicly available Google my business reviews, ratings, direct review submissions and service-related feedback aggregated from online platforms.

Google AI Sentiment Analysis Review Pattern Detection

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When This MSP Is A Strong Fit

  • 100+ employees (mid-size to enterprise) organizations seeking managed IT services

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