HPC Computers USA INC MSP Review: Ratings, Trust Score & Services in Arcadia

HPC Computers USA INC is a Balanced MSP based in Arcadia, holding a 4.7/5 rating across 18 reviews. Customers most often mention Helpful support team. Best suited for 1-25 employees (small business) organizations seeking standard IT support.
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⭐ 4.7 (18 reviews) AI Trust Score: 71/100 Professional IT Partner Established MSP

Operational Scorecard

Operational scoring combines customer sentiment analysis, service quality indicators, technical capability signals, and support responsiveness patterns identified across public review sources.

Support Responsiveness
70/100

Reflects responsiveness, helpdesk efficiency, ticket handling consistency, and ongoing support availability.

Communication Quality
70/100

Measures communication clarity, client responsiveness, status updates, and ongoing customer interaction quality.

Technical Expertise
70/100

Represents infrastructure expertise, cloud operations maturity, troubleshooting depth, and technical service capabilities.

Relationship Management
80/100

Evaluates long-term customer engagement, account management quality, and client relationship consistency.

Cybersecurity Readiness
70/100

Indicates perceived cybersecurity maturity, risk management capability, and infrastructure protection readiness.

Best For 1-25 employees (small business) environments needing managed IT support
Support Model Standard
Strongest Area Client Relationships
Operational Profile Balanced MSP

✨ AI Insights for HPC Computers USA INC

71
Trust Score
17
Analyzed Reviews

😊 Positive: 94.117647058824%

😐 Neutral: 0%

😠 Negative: 5.8823529411765%

🌐 Visit Website

Arcadia, California

HPC Computers USA INC Quotes?

Service Delivery Operational Analysis summary

Operational Scoring

70
Support
70
Communication
70
Technical
80
Relationships
70
Security

Operational Characteristics Customers Frequently Mention

Helpful support team

Most Common Customer Feedback Themes

Helpful support team
mike
repair
printer
thank

AI Review Intelligence Summary

Based on 17 reviews averaging 4.7 stars, overall feedback is excellent. Customers most often mention helpful support.

Customer Review Highlights

1015 ampm

Thank you very much for your speedy help. My computer mother board and power supply broke down, Mike and Mike were able to help me get back to work so fast. I have been using their services since 2015, that tells you something about them....

Huaxing Huaxing

We had a great experience with this computer repair team. The technician, Mike, was very professional, patient, and honest. He responded quickly, came onsite promptly, explained everything clearly, and did not overcharge us. He helped fix …...

Richard griffith

Dropping off my PC tower for the first time could be a little scary but my intuition told me I could trust Mike. Mike was very professional and communicated with me throughout the whole process, my PC tower is running beautifully once again. Thank you Mike...

timothy palcic

Grateful I found Mike and HPC Repair. My just over 1 year old HP printer was out of warranty and I phoned all around Los Angeles and Mike was the only one who could fix it. Thank you Mike!...

G. Roman Gupta

Mike and Flanigan do great work. They respond quickly, have on-site services and are very patient. They do on-site repair so you don't have to ship off your equipment if you don't want to. …...

Review Data Sources

Customer sentiment analysis, trust scoring, and operational insights on this page are generated from publicly available Google my business reviews, ratings, direct review submissions and service-related feedback aggregated from online platforms.

Google AI Sentiment Analysis Review Pattern Detection

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When This MSP Is A Strong Fit

  • 1-25 employees (small business) organizations seeking managed IT services

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