Hyperion Managed Services in Troy: 4.5-Star MSP Reviews & Trust Score

Hyperion Managed Services | IT Support and IT Consulting is a Balanced MSP based in Troy, holding a 4.5/5 rating across 42 reviews. Customers most often mention Helpful support team. Best suited for 1-25 employees (small business) organizations seeking standard IT support.
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⭐ 4.5 (42 reviews) AI Trust Score: 88/100 Professional IT Partner Established MSP

Operational Scorecard

Operational scoring combines customer sentiment analysis, service quality indicators, technical capability signals, and support responsiveness patterns identified across public review sources.

Support Responsiveness
70/100

Reflects responsiveness, helpdesk efficiency, ticket handling consistency, and ongoing support availability.

Communication Quality
70/100

Measures communication clarity, client responsiveness, status updates, and ongoing customer interaction quality.

Technical Expertise
70/100

Represents infrastructure expertise, cloud operations maturity, troubleshooting depth, and technical service capabilities.

Relationship Management
80/100

Evaluates long-term customer engagement, account management quality, and client relationship consistency.

Cybersecurity Readiness
70/100

Indicates perceived cybersecurity maturity, risk management capability, and infrastructure protection readiness.

Best For 1-25 employees (small business) environments needing managed IT support
Support Model Standard
Strongest Area Client Relationships
Operational Profile Balanced MSP

✨ AI Insights for Hyperion Managed Services

88
Trust Score
5
Analyzed Reviews

😊 Positive: 100.00%

😐 Neutral: 0.00%

😠 Negative: 0.00%

🌐 Visit Website

Troy, Michigan

Hyperion Managed Services Quotes?

MSP Operational Intelligence Profile summary

Operational Scoring

70
Support
70
Communication
70
Technical
80
Relationships
70
Security

Operational Characteristics Customers Frequently Mention

Helpful support team

Most Common Customer Feedback Themes

Helpful support team
quickly
always
fixes
issues

AI Review Intelligence Summary

Based on 5 reviews averaging 5.0 stars, overall feedback is excellent. Customers most often mention helpful support.

Customer Review Highlights

Esper Caoagas

Garret always fixes my issues on my computer quickly and completely and all questions are answered!...

Katie McReynolds

Hyperion It Support provides superior customer service. EVERY time I need technical assistance, Garrett Haupt fixes the issue quickly and completely and I'm back to work in no time....

Nicole Share

Today, they helped me get an employee into the apps she was struggling with. Found the problem quickly and fixed it. Very helpful and friendly....

Luisa Mudura

Love working with Brett M., he gets things done quickly and accurately whenever IT support is needed!...

Julie Stevelinck

The representatives at Hyperion are excellent. They are always friendly and professional and have resolved all of my issues quickly....

Review Data Sources

Customer sentiment analysis, trust scoring, and operational insights on this page are generated from publicly available Google my business reviews, ratings, direct review submissions and service-related feedback aggregated from online platforms.

Google AI Sentiment Analysis Review Pattern Detection

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When This MSP Is A Strong Fit

  • 1-25 employees (small business) organizations seeking managed IT services

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