I.T. Worx - Apple Authorized Service Provider

super professional shop, was able to do a macbook pro battery repair for free because I had applecare. Their time estimate for repair was super accurate and they were very communicative during the process. They even ended up cleaning my machine after the repair!

In my experience, from top to bottom and start to finish, the staff at I.T.WORX showed up with high levels of expertise, professionalism, friendliness, service, and communication!

I want to start by saying the staff at I.T. Worx are friendly and knowledgeable. I’ve worked with them in the past on a data recovery project and was very satisfied with that experience. So when it came time to replace my aging iMac (12+ …

I highly recommend this business for all Apple users especially. The Front Desk and the Technician were extremely helpful, friendly and very professional. They have a convenient location also. Thanks for the help!!!!!

Came in to replace AirPod tips and was out within 5 minutes. The staff was very friendly and accommodating. Shop was clean and organized. Great experience and I will come back to this shop with future Apple needs!

These folks are awesome! They have helped me to prolong the life of several devices, and their prices are pretty reasonable. I would highly recommend them for all apple service and repair issues

I just want to say how both Will and Nick work great together. Very nice courteous and intelligent gentlemen. I shattered my iPhone screen and Will replaced it when he came across some software issues (fault of my own). He spent hours …

I have used I.T. WORX on 3 occasions and each time I found them very knowledgeable in helping me. They are friendly and courteous. Recently visited and met Will who was just great! I can’t recommend them enough. Check out their website.

Apple insane prices aside, the guys here are professional and wonderful to work with.
I had a display issue with my MacBook Pro and they did a diagnostic and price …

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I had an amazing experience with IT Works! They replaced the screen on my MacBook quickly and professionally, and the entire process was smooth from start to …

Highly recommended!! This was my second time at I.T. Worx, and again they did a great job. They not only fixed my MacBook — they also solved another problem I’d had with it at no extra charge. I was impressed! Thanks Jared and Mike.

Good service by this place. I needed a new macbook battery and they were very upfront with me about what the costs would be. They also discovered my hard drive was failing and were upfront about the costs for that too, as well as gave me …

My MacBook Pro was overheating, turning off and running the battery down quickly. These folks ran the diagnostics on it and fixed the problems. When I circled back to reiterate the issues, they emailed me after checking on my issues again …

Highly recommend IT Worx for all of your IT needs. The staff is very knowledgeable, honest and friendly. I was having trouble getting my iMac to turn on. Alvin was able to diagnose and fix my computer within a few minutes! It is great to …

Benjamin, Jared, Brooks, and the owner Mr. Loy truly care about the customer's experience. As someone who also runs a business, in today's world I appreciate the adage of an older culture that is a lost in many other businesses.

The people are friendly and professional and the establishment is clean. If you decide to come here, I suggest you look for prices somewhere else.
They charge $60 just to diagnose your device which is fair, but I went in with a …

I had a pair of Beats that needed repaired or replaced. I probably spent all of 5 min with these folks and had a new pair replaced by Apple over the holidays. Very easy and friendly service. Thanks!

corresponded with them about new iphone battery; was told they’d contact me when they had one in stock. Months later had not heard from them. Called and was told they had battery in stock and I made appointment for the next week. Spent 30 …

These guys are super knowledgeable and super nice. I'm surprised I had not heard of them until just now. I recommend them highly!

Knowledgeable staff and friendly service. After spending an hour on the phone with two different Apple reps, they diagnosed and addressed my issue in less than 5 minutes.

Wonderful experience. These folks are professional, efficient, courteous & kept me informed of progress. I highly recommend them. So glad there is a good Apple certified resource that is local!

This place is the Best!! They repaired my tired, old iMac and now it’s like a new computer. The repair was done in a timely fashion, and it was inexpensive. The experience was a pleasure from start to finish. You guys Rock!! ?? …

Great customer service and very knowledgeable about their craft.

Finding tech support that knows what they’re doing is really hard. Finding support that knows what they’re doing and is actually personable is dang near impossible. …

I had a minor issue with my MacBook Air ...after spending 3 hours on the phone with Apple and even driving all the way to the Greensboro Apple store to find out that they couldn’t help me....I ended up here. Which was a great thing. The guy …

IT WORX in Winston-Salem is awesome. Very fast & reliable with frequent updates for status of work being done, willing to explain issues patiently in clear language to we non-geeks. Highly recommend them for Apple products.

Pretty simple battery replacement in iPhone 14 Pro. Employees are knowledgeable, courteous and very service oriented . Felt like price was fair. Definitely recommend

These guys are computer magicians! My IMac was so slow I could barely use it. I took it in late Thursday afternoon, and they had it fixed on Monday. Super fast and reasonably priced. It’s like having a brand new computer.

Quick and great service here. Came to get my back camera fixed and the parts were there the day later and my phone was fixed very quickly. Highly recommend this place

Very nice but no solution to my issue after 2 trips. Still had to drive to GSO Apple store for them to replace the iPad

The young lady at the front desk was very polite and professional. I had just cracked the screen on my iPhone and phone wouldn’t turn on. I was charged a $25 diagnostic fee and was notified via email that there was not only a problem with …

Thanks to Mike and his crew for diagnosing my apple macbook's problems correctly. Initially, I was told it was a battery, then the operating software, non of which were true. I highly recommend ITWORX if you want an accurate diagnosis of …

The staff is very knowledgeable about computers, cables, cords. Will helped me find adapters for 30 year old hard drives to access old files. He was patient, listened to my needs, checked the drive, and led me to a place to get the required …

Great service and repairs was done faster than expected. Maintenance advise was provided by customer service representative also. I would recommend this place and hopefully I won’t need to but will return if necessary to repair in the future.

Close proximity to Winston-Salem and speed of service makes IT Worx a plus. Rather than traveling to Greensboro or mailing a laptop to Apple this is a needed local resource.

??Took my Macbook in for repairs, VERY clean and organized waiting area. From phone call to visit to ordering replacement part to repair to pickup took 3 business days!!! Of course it depends on the level of repair but from my own the turnaround time and result was phenomenal!! …

Very happy with my experience with this place! They’re very responsive and communicate very well! They fixed my iMac like new! Would definitely recommend!

After (5) years of use the battery in my MacBook Pro needed to be replaced. Luckily, I.T. Worx in Winston-Salem had just opened preventing me from taking my laptop to the nearest Apple repair in Greensboro, (40) miles away! Outstanding …

I went in to I.T. Worx with several problems with my new Mac Book Air (It’s only 8 months old). Jared helped with both issues and I was out of there in 15 minutes! I came there expecting to leave my computer there, but no it was fixed right away! I would recommend then to anyone who has problems!

I came into the store yesterday for an appointment. They were actually able to fix my old iPhone in a few minutes and didn't charge me for anything. Will definitely return in the event that I have more issues with Apple devices and would recommend to others.

Really like these guys; have had nothing but good experiences. Been to them twice for service on my Mac and each time was treated respectfully, very business like while being friendly!! Knowledge of Apple products is extremely good; knowledge of technical aspects of Apple products equally good. Highly recommend I.T. Worx

Made an appointment through apple for same day repair for my phone. When I arrived I was asked if I got email from them and I told them no. The email was sent 2 mins before my appointment time. I drove 45 mins for the appointment. They go …

Pros:
-Friendly staff
-Give you written proposal of repairs with costs …

Employees are the sweetest! I had a phenomenal experience.

I dented the corner of my laptop and my screen was completely black and not …

Excellent and very fast service. My son’s iPhone was broken front and back and needed a replacement. Replacement was ready in less than 24 hours.

My iPhone was having trouble charging. Within just a few moments, they were able to get me reconnected,great place to do business!

Everyone here was super helpful and professional! They had my MacBook repaired and up and running in no time! I would absolutely recommend them to any one!

not very trust worthy guys. I took my iMac for repair. due to pandemic they were not able to work on it timely manner but after couple of months when I decided not to get it repaired, they returned my computer back. I could not power it on …

Had what was determined a connectivity issue with my phone. IT Worx did a diagnostic on phone to verify it was fine. Suggested I contact Verizon IT for fix. No charge!!! Very professional

Went to IT Worx because of a persistent shut down issue involving my wife’s MacBook Pro. This MacBook was just out of its one year warranty. The issue was quickly and efficiently fixed within 72 hours, which included a full diagnostic, …

Rio of I.T. Worx in Winston-Salem, NC is the most knowledgeable Apple products tech that I have ever met. He was great to work with during the battery replacement for my iPhone 15 Pro Max. His expertise is very much appreciated. You can …

I brought my computer in for a bad fan, took a full 5 days to diagnose which is the far end of what they said it would take, which is fine, but frustrating since when I went back to the store for pickup a new sign said only 3 days, not 3-5. …

My iPhone 17 display was damaged, these guys had it fixed in a couple of hours! I hope to not need repairs/warranty again, but if I do IT Worxs earned me as a lifetime customer.

Emily had such great customer service helping me get a stuck piece out of my charger port!Definitely coming back for any more needed phone repairs!

Super duper fast. Went in for a 3pm appointment walked out within a min. Even tho it was a simple fix I was happy I was able to walk in and out with no issues! Thank you to the you man that fix my AirPods!!

Best service ever, Rio was great!

Great experience with a MacBook Pro with AppleCare. Diagnosed issue on a Friday and completed repair next business day. Their preferred method of communication is email. If you don’t thoroughly check your email, you might miss when your item is ready.

As usual, when I have trouble with my iPhone, iMac, or MacBook Pro it only requires a quick trip to IT Works in Winston Salem and before long I am out the door with everything back to normal. If you have not tried them yet and continue to …

Dropped off my AirPods due to a recurring issue and paid a $30 diagnostic fee, which they said would be refunded if a problem was found. They claimed nothing was wrong, even after I followed up and explained the issue again. I went to the …

I paid an absurd amount to get a new battery plus a rush fee that puts me to the top of their list. Currently in a jam for work and assignments, I needed my lap top so I paid the rush fee. Understandably, it takes time to get the battery …