Ighty Support LLC Carrollton - MSP Reviews, Trust Score & AI Analysis

Ighty Support LLC operates as a Balanced MSP with notable strengths in Fast response times, Strong communication. The company appears best suited for 1-25 employees (small business) organizations seeking High-touch IT support.
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⭐ 4.4 (21 reviews) AI Trust Score: 63/100 Professional IT Partner Established MSP

Operational Scorecard

Operational scoring combines customer sentiment analysis, service quality indicators, technical capability signals, and support responsiveness patterns identified across public review sources.

Support Responsiveness
85/100

Reflects responsiveness, helpdesk efficiency, ticket handling consistency, and ongoing support availability.

Communication Quality
85/100

Measures communication clarity, client responsiveness, status updates, and ongoing customer interaction quality.

Technical Expertise
70/100

Represents infrastructure expertise, cloud operations maturity, troubleshooting depth, and technical service capabilities.

Relationship Management
70/100

Evaluates long-term customer engagement, account management quality, and client relationship consistency.

Cybersecurity Readiness
70/100

Indicates perceived cybersecurity maturity, risk management capability, and infrastructure protection readiness.

Best For 1-25 employees (small business) environments needing managed IT support
Support Model High-touch
Strongest Area Support Responsiveness
Operational Profile Balanced MSP

✨ AI Insights for Ighty Support LLC

63
Trust Score
21
Analyzed Reviews

😊 Positive: 85.714285714286%

😐 Neutral: 0%

😠 Negative: 14.285714285714%

🌐 Visit Website

Carrollton, Texas

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Operational Assessment summary

Operational Scoring

85
Support
85
Communication
70
Technical
70
Relationships
70
Security

Operational Characteristics Customers Frequently Mention

Fast response times
Strong communication

Most Common Customer Feedback Themes

Fast response times
Strong communication
support
ighty
work

AI Review Intelligence Summary

Based on 21 reviews averaging 4.4 stars, overall feedback is strong. Customers most often mention responsive support, strong communication.

Customer Review Highlights

Theresa Schnitzler

Steven and the entire IGHTY crew have been fantastic to work with and have kept privacy and confidentiality, when necessary, over the years. I would highly recommend them to anyone looking for a great company. Theresa Schnitzler...

Kamal Fulani

Thank you, Kamal, for your 5-star rating! We truly appreciate your support and are glad you chose Ighty Support. It was a pleasure assisting you, and we look forward to helping you with your IT needs again in the future....

Kathi Chandler

Ightly Support has been a wonderful addition to our real estate team. Great response time, smooth transition to a new support group, easy to work with. Highly recommended!...

Michael Taylor

It’s been one year now since I have been working with Ighty Support. Jimmy and Joy are always there to offer support whenever I run into an issue. These guys are the best....

Leo Bowler

Outstanding Local IT, thank you! They were able to remote fix it for me, quickly, and as importantly they taught me what they did so if it happens again, 3 clicks from me and it is fixed!...

Review Data Sources

Customer sentiment analysis, trust scoring, and operational insights on this page are generated from publicly available Google my business reviews, ratings, direct review submissions and service-related feedback aggregated from online platforms.

Google AI Sentiment Analysis Review Pattern Detection

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When This MSP Is A Strong Fit

  • Businesses needing highly responsive support
  • 1-25 employees (small business) organizations seeking managed IT services

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