Imagis (New York) - 5.0/5 Rated MSP Reviews & Services

Imagis is a Established, High-Volume MSP based in New York, holding a 5.0/5 rating across 60 reviews. Customers most often mention Helpful support team, Effective troubleshooting, Exceptional customer satisfaction. Best suited for 25-100 employees organizations seeking standard IT support.
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⭐ 5 (60 reviews) AI Trust Score: 92/100 Professional IT Partner Highly Established MSP

Operational Scorecard

Operational scoring combines customer sentiment analysis, service quality indicators, technical capability signals, and support responsiveness patterns identified across public review sources.

Support Responsiveness
70/100

Reflects responsiveness, helpdesk efficiency, ticket handling consistency, and ongoing support availability.

Communication Quality
70/100

Measures communication clarity, client responsiveness, status updates, and ongoing customer interaction quality.

Technical Expertise
80/100

Represents infrastructure expertise, cloud operations maturity, troubleshooting depth, and technical service capabilities.

Relationship Management
80/100

Evaluates long-term customer engagement, account management quality, and client relationship consistency.

Cybersecurity Readiness
70/100

Indicates perceived cybersecurity maturity, risk management capability, and infrastructure protection readiness.

Best For 25-100 employees environments needing managed IT support
Support Model Standard
Strongest Area Technical Capability
Operational Profile Established, High-Volume MSP

✨ AI Insights for Imagis

92
Trust Score
26
Analyzed Reviews

😊 Positive: 100.00%

😐 Neutral: 0.00%

😠 Negative: 0.00%

🌐 Visit Website

New York, NY

No address listed

Imagis Quotes?

Operational Assessment summary

Operational Scoring

70
Support
70
Communication
80
Technical
80
Relationships
70
Security

Operational Characteristics Customers Frequently Mention

Helpful support team
Effective troubleshooting
Exceptional customer satisfaction

Most Common Customer Feedback Themes

Fast response times
Helpful support team
Effective problem-solving
Security-focused operations
alex

AI Review Intelligence Summary

Based on 26 reviews averaging 5.0 stars, overall feedback is excellent. Customers most often mention responsive support, helpful support, effective problem-solving, a security focus.

Customer Review Highlights

Shuaib Abdur-Raheem

Mr. Alex was very professional, knowledgeable and efficient, he quickly assessed and solved the issue....

Eric Gerard

Alex from Imagis was able to solve the issue relatively quickly with no interruption of service. Having an IT specialist that knows the history of your equipment and issues is extremely helpful to our business...

Ethan Geto

Alex is at the top of his game--savvy, focused, always aware of the latest innovations and threats, patient and generous in putting up with befuddled clients. He is an extraordinary problem-solver and a calm, steady hand in a crisis. As my grandfather would say, "He's aces with me!"...

Karen Redington

Alex responds immediately and always has a resolution! He is the very best!...

Keira Christensen

IMAGIS is so helpful! Alex and the team are always super quick to respond and help. They have figured out multiple issues that I’ve had and I’m sure they will help figure out many more in the future ? 10/10! …...

Review Data Sources

Customer sentiment analysis, trust scoring, and operational insights on this page are generated from publicly available Google my business reviews, ratings, direct review submissions and service-related feedback aggregated from online platforms.

Clutch AI Sentiment Analysis Review Pattern Detection

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When This MSP Is A Strong Fit

  • 25-100 employees organizations seeking managed IT services

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