Imagis New York - MSP Reviews, Trust Score & AI Analysis

Imagis operates as a Balanced MSP with notable strengths in Helpful support team, Effective troubleshooting, Exceptional customer satisfaction. The company appears best suited for 25-100 employees organizations seeking Standard IT support.
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⭐ 5 (60 reviews) AI Trust Score: 92/100 Professional IT Partner Highly Established MSP

Operational Scorecard

Operational scoring combines customer sentiment analysis, service quality indicators, technical capability signals, and support responsiveness patterns identified across public review sources.

Support Responsiveness
70/100

Reflects responsiveness, helpdesk efficiency, ticket handling consistency, and ongoing support availability.

Communication Quality
70/100

Measures communication clarity, client responsiveness, status updates, and ongoing customer interaction quality.

Technical Expertise
80/100

Represents infrastructure expertise, cloud operations maturity, troubleshooting depth, and technical service capabilities.

Relationship Management
80/100

Evaluates long-term customer engagement, account management quality, and client relationship consistency.

Cybersecurity Readiness
70/100

Indicates perceived cybersecurity maturity, risk management capability, and infrastructure protection readiness.

Best For 25-100 employees environments needing managed IT support
Support Model Standard
Strongest Area Technical Capability
Operational Profile Balanced MSP

✨ AI Insights for Imagis

92
Trust Score
5
Analyzed Reviews

😊 Positive: 100%

😐 Neutral: 0%

😠 Negative: 0%

🌐 Visit Website

New York, NY

No address listed

Imagis Quotes?

Operational Assessment summary

Operational Scoring

70
Support
70
Communication
80
Technical
80
Relationships
70
Security

Operational Characteristics Customers Frequently Mention

Helpful support team
Effective troubleshooting
Exceptional customer satisfaction

Most Common Customer Feedback Themes

Helpful support team
Effective problem-solving
imagis
issues
always

AI Review Intelligence Summary

Based on 5 reviews averaging 5.0 stars, overall feedback is excellent. Customers most often mention helpful support, effective problem-solving.

Customer Review Highlights

Ethan Geto

Alex is at the top of his game--savvy, focused, always aware of the latest innovations and threats, patient and generous in putting up with befuddled clients. He is an extraordinary problem-solver and a calm, steady hand in a crisis. As my grandfather would say, "He's aces with me!"...

Keira Christensen

IMAGIS is so helpful! Alex and the team are always super quick to respond and help. They have figured out multiple issues that I’ve had and I’m sure they will help figure out many more in the future ? 10/10! …...

Mayra J

Paul Chijioke is outstanding! He is a very good listener, skilled in resolutions. Our organization has had and will continue to have leadership changes. With that, challenges of diverging directives all happening very fast, abound. Paul …...

Beth Peterson

I had an excellent experience with Imagis. They were fast and courteous in addressing my technical needs. They consistently demonstrate expertise in problem-solving and resolve issues with impressive expediency. I can always rely on them to get the job done effectively....

Steffani Saxey

Alex was phenomenal in helping me fix OneDrive access issues on my laptop. He gave me a call right on time, and then seamlessly remoted-in to my laptop and walked me though what he was doing so I felt secure. 11/10 customer service, highly recommend the Imagis team!...

Review Data Sources

Customer sentiment analysis, trust scoring, and operational insights on this page are generated from publicly available Google my business reviews, ratings, direct review submissions and service-related feedback aggregated from online platforms.

Clutch AI Sentiment Analysis Review Pattern Detection

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When This MSP Is A Strong Fit

  • 25-100 employees organizations seeking managed IT services

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