Impact Networking Bolingbrook - MSP Reviews, Trust Score & AI Analysis

Impact Networking operates as a Balanced MSP with notable strengths in a solid general IT service track record. The company appears best suited for 1-25 employees (small business) organizations seeking Standard IT support.
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⭐ 3.6 (12 reviews) AI Trust Score: 39/100 Professional IT Partner Established MSP

Operational Scorecard

Operational scoring combines customer sentiment analysis, service quality indicators, technical capability signals, and support responsiveness patterns identified across public review sources.

Support Responsiveness
70/100

Reflects responsiveness, helpdesk efficiency, ticket handling consistency, and ongoing support availability.

Communication Quality
70/100

Measures communication clarity, client responsiveness, status updates, and ongoing customer interaction quality.

Technical Expertise
70/100

Represents infrastructure expertise, cloud operations maturity, troubleshooting depth, and technical service capabilities.

Relationship Management
70/100

Evaluates long-term customer engagement, account management quality, and client relationship consistency.

Cybersecurity Readiness
70/100

Indicates perceived cybersecurity maturity, risk management capability, and infrastructure protection readiness.

Best For 1-25 employees (small business) environments needing managed IT support
Support Model Standard
Strongest Area Support Responsiveness
Operational Profile Balanced MSP

✨ AI Insights for Impact Networking

39
Trust Score
9
Analyzed Reviews

😊 Positive: 55.555555555556%

😐 Neutral: 0%

😠 Negative: 44.444444444444%

🌐 Visit Website

Bolingbrook, Illinois

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Operational Overview summary

Operational Scoring

70
Support
70
Communication
70
Technical
70
Relationships
70
Security

Most Common Customer Feedback Themes

printers
about
always
doesn
technicians

AI Review Intelligence Summary

Based on 9 reviews averaging 3.2 stars, overall feedback is mixed. Reviews are largely general in nature without a strong recurring theme.

Customer Review Highlights

Bettina Maravolo

The Kyocera printers they supply are terrible. Alignment is always off, doesn't not print colors accurately. The technicians can't fix the problem....

farkhod kambarov

Thanks for your review!...

Kyle Hourigan

Idk about their service but their employees are about the worst drivers I've seen. Cutting people off, break checking in employee vehicles. All around 53 and Remington every day....

Nicolas Bauer

Excellent place and staff. Was in and out in less than 30 min with full load. They don't beat up your trailer going in and out either. Definitely recommend and look forward to delivering here again....

Gene Stack

Printers are EXTREMELY overpriced, outdated, slow junk. We've had to use our old printers just to get by ever since we mistakenly signed a contract. Salesmen and "technicians" blame our network but its amazing how our old $200.00 printers …...

Review Data Sources

Customer sentiment analysis, trust scoring, and operational insights on this page are generated from publicly available Google my business reviews, ratings, direct review submissions and service-related feedback aggregated from online platforms.

Google AI Sentiment Analysis Review Pattern Detection

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When This MSP Is A Strong Fit

  • 1-25 employees (small business) organizations seeking managed IT services

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