Operational scoring combines customer sentiment analysis, service quality indicators, technical capability signals, and support responsiveness patterns identified across public review sources.
Reflects responsiveness, helpdesk efficiency, ticket handling consistency, and ongoing support availability.
Measures communication clarity, client responsiveness, status updates, and ongoing customer interaction quality.
Represents infrastructure expertise, cloud operations maturity, troubleshooting depth, and technical service capabilities.
Evaluates long-term customer engagement, account management quality, and client relationship consistency.
Indicates perceived cybersecurity maturity, risk management capability, and infrastructure protection readiness.
😊 Positive: 20%
😐 Neutral: 0%
😠 Negative: 80%
San Mateo, California
Imperva Inc. Quotes?Based on 10 reviews averaging 1.8 stars, overall feedback is below-average. Customers most often mention a security focus.
Complete and utter trash....
If you are a company that wants to block out actual customers for short time whale customers this is your company! Alienate your real customer base by giving them endless loops, random blocks, and real time timeouts! Moving around with a …...
This company does everything to block people and allow bots to access and checkout on websites. Avoid this company at all costs. Using this company's services will destroy your business and make your customers go elsewhere. This company has …...
06.17.25 Imperva is very awesome by giving customers an error message and actual customers get blocked but allows bots to get through. So much false positive out there...
terrible, unworking service...
Customer sentiment analysis, trust scoring, and operational insights on this page are generated from publicly available Google my business reviews, ratings, direct review submissions and service-related feedback aggregated from online platforms.
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