Infinigence in West Haven: 5.0-Star MSP Reviews & Trust Score

Infinigence, LLC. is a Balanced MSP based in West Haven, holding a 5.0/5 rating across 16 reviews. Customers most often mention Helpful support team, Exceptional customer satisfaction. Best suited for 1-25 employees (small business) organizations seeking standard IT support.
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⭐ 5 (16 reviews) AI Trust Score: 83/100 Professional IT Partner Established MSP

Operational Scorecard

Operational scoring combines customer sentiment analysis, service quality indicators, technical capability signals, and support responsiveness patterns identified across public review sources.

Support Responsiveness
70/100

Reflects responsiveness, helpdesk efficiency, ticket handling consistency, and ongoing support availability.

Communication Quality
70/100

Measures communication clarity, client responsiveness, status updates, and ongoing customer interaction quality.

Technical Expertise
70/100

Represents infrastructure expertise, cloud operations maturity, troubleshooting depth, and technical service capabilities.

Relationship Management
80/100

Evaluates long-term customer engagement, account management quality, and client relationship consistency.

Cybersecurity Readiness
70/100

Indicates perceived cybersecurity maturity, risk management capability, and infrastructure protection readiness.

Best For 1-25 employees (small business) environments needing managed IT support
Support Model Standard
Strongest Area Client Relationships
Operational Profile Balanced MSP

✨ AI Insights for Infinigence

83
Trust Score
15
Analyzed Reviews

😊 Positive: 100.00%

😐 Neutral: 0.00%

😠 Negative: 0.00%

🌐 Visit Website

West Haven, Connecticut

Infinigence Quotes?

Business Support Operations Analysis summary

Operational Scoring

70
Support
70
Communication
70
Technical
80
Relationships
70
Security

Operational Characteristics Customers Frequently Mention

Helpful support team
Exceptional customer satisfaction

Most Common Customer Feedback Themes

Helpful support team
kevin
highly
recommend
infinigence

AI Review Intelligence Summary

Based on 15 reviews averaging 5.0 stars, overall feedback is excellent. Customers most often mention helpful support.

Customer Review Highlights

Pat Kenny

I can’t overstate, Kevin, the impact of your service on my life. Waking up to learn that my phone, emails and credit cards had all been hacked – I was paralyzed. I found you through a google search and was heartened by the glowing reviews. …...

Southbury Smiles

Great service from Ethan and Kevin! They responded promptly to my very short-notice, urgent request and arrived right on time. They were professional, thorough, and made sure everything was in order before they left. Their support fee was also reasonable and fair. I highly recommend their services!...

Jeff Blocker

I'm a quadriplegic, paralyzed from the neck down, and the VA hired Infinigence to build a desk, and new computer for me. They assessed my needs and did an excellent job. It's difficult for someone like me to find someone to trust like I can …...

Christian Carbonell

Kevin and his team are the best!...

Dame Ramirez

So thankful for Kevin and his team, had a bunch of hardware issues preventing me from work, he had me and the team back in action in no time!...

Review Data Sources

Customer sentiment analysis, trust scoring, and operational insights on this page are generated from publicly available Google my business reviews, ratings, direct review submissions and service-related feedback aggregated from online platforms.

Google AI Sentiment Analysis Review Pattern Detection

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When This MSP Is A Strong Fit

  • 1-25 employees (small business) organizations seeking managed IT services

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