Infinity Savannah - MSP Reviews, Trust Score & AI Analysis

Infinity, Inc. IT Support and Services operates as a Balanced MSP with notable strengths in Fast response times, Helpful support team, Exceptional customer satisfaction. The company appears best suited for 100+ employees (mid-size to enterprise) organizations seeking High-touch IT support.
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⭐ 4.9 (239 reviews) AI Trust Score: 90/100 Professional IT Partner Highly Established MSP

Operational Scorecard

Operational scoring combines customer sentiment analysis, service quality indicators, technical capability signals, and support responsiveness patterns identified across public review sources.

Support Responsiveness
85/100

Reflects responsiveness, helpdesk efficiency, ticket handling consistency, and ongoing support availability.

Communication Quality
70/100

Measures communication clarity, client responsiveness, status updates, and ongoing customer interaction quality.

Technical Expertise
70/100

Represents infrastructure expertise, cloud operations maturity, troubleshooting depth, and technical service capabilities.

Relationship Management
80/100

Evaluates long-term customer engagement, account management quality, and client relationship consistency.

Cybersecurity Readiness
70/100

Indicates perceived cybersecurity maturity, risk management capability, and infrastructure protection readiness.

Best For 100+ employees (mid-size to enterprise) environments needing managed IT support
Support Model High-touch
Strongest Area Support Responsiveness
Operational Profile Balanced MSP

✨ AI Insights for Infinity

90
Trust Score
25
Analyzed Reviews

😊 Positive: 96%

😐 Neutral: 0%

😠 Negative: 4%

🌐 Visit Website

Savannah, Georgia

Infinity Quotes?

Operational Overview summary

Operational Scoring

85
Support
70
Communication
70
Technical
80
Relationships
70
Security

Operational Characteristics Customers Frequently Mention

Fast response times
Helpful support team
Exceptional customer satisfaction

Most Common Customer Feedback Themes

Fast response times
Helpful support team
infinity
issue
issues

AI Review Intelligence Summary

Based on 25 reviews averaging 4.8 stars, overall feedback is excellent. Customers most often mention responsive support, helpful support.

Customer Review Highlights

Dr. Emmanuel Kay Twumasi

I'd like to remotely access my desktop from my laptop so I can work from home. The task was executed excellently to my satisfaction....

JULIE PARKER

Terrell and Kevin were great working on my issues and getting me up and running again. My computer is running faster and is a big plus for what we do....

Felicia Smith

I wish that I could remember the gentleman's name that assisted me this morning, because he was soooo happy and pleasant when he answered the phone! His phone greeting was the best I have ever experienced and that set the tone for the rest …...

LOWELL KRONOWITZ

Zach made a special trip to fix my issue! Thank you! Cheers! Lowell...

Kathryn Williams

Haven is very responsive and resolves issues quickly and professionally....

Review Data Sources

Customer sentiment analysis, trust scoring, and operational insights on this page are generated from publicly available Google my business reviews, ratings, direct review submissions and service-related feedback aggregated from online platforms.

Google AI Sentiment Analysis Review Pattern Detection

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When This MSP Is A Strong Fit

  • Businesses needing highly responsive support
  • 100+ employees (mid-size to enterprise) organizations seeking managed IT services

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