Infinity Micro MSP Review: Ratings, Trust Score & Services in Salem

Infinity Micro is a Balanced MSP based in Salem, holding a 5.0/5 rating across 16 reviews. Customers most often mention Fast response times, Exceptional customer satisfaction. Best suited for 1-25 employees (small business) organizations seeking high-touch IT support.
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⭐ 5 (16 reviews) AI Trust Score: 83/100 Professional IT Partner Established MSP

Operational Scorecard

Operational scoring combines customer sentiment analysis, service quality indicators, technical capability signals, and support responsiveness patterns identified across public review sources.

Support Responsiveness
85/100

Reflects responsiveness, helpdesk efficiency, ticket handling consistency, and ongoing support availability.

Communication Quality
70/100

Measures communication clarity, client responsiveness, status updates, and ongoing customer interaction quality.

Technical Expertise
70/100

Represents infrastructure expertise, cloud operations maturity, troubleshooting depth, and technical service capabilities.

Relationship Management
70/100

Evaluates long-term customer engagement, account management quality, and client relationship consistency.

Cybersecurity Readiness
70/100

Indicates perceived cybersecurity maturity, risk management capability, and infrastructure protection readiness.

Best For 1-25 employees (small business) environments needing managed IT support
Support Model High-touch
Strongest Area Support Responsiveness
Operational Profile Balanced MSP

✨ AI Insights for Infinity Micro

83
Trust Score
7
Analyzed Reviews

😊 Positive: 100.00%

😐 Neutral: 0.00%

😠 Negative: 0.00%

🌐 Visit Website

Salem, Oregon

Infinity Micro Quotes?

Service Delivery Operational Analysis summary

Operational Scoring

85
Support
70
Communication
70
Technical
70
Relationships
70
Security

Operational Characteristics Customers Frequently Mention

Fast response times
Exceptional customer satisfaction

Most Common Customer Feedback Themes

Fast response times
infinity
micro
years
always

AI Review Intelligence Summary

Based on 7 reviews averaging 5.0 stars, overall feedback is excellent. Customers most often mention responsive support.

Customer Review Highlights

David Withnell

IT support for my business is maybe the most crucial expense. Everything is dependent on being up and running in our digital environment. Infinity Micro are simply the best. They speak in a language I can understand and are sensitive to the …...

Joshua Noble

Infinity Micro has taken care of all our business' IT needs for years and we couldn't be happier. From basic trouble shooting to recently updating all our PCs to Windows 11, I would recommend Infinity Micro to anyone!...

Dan Noble

We have used Infinity Micro for 25+ years. They are always professional, prompt and give consistent reliable service. I can highly recommend Infinity Micro to help make your business successful!...

Michelle Pereira

MBS Law, PC has been working with Infinity Micro (Ryan & Ben) for over 10+years. I would highly recommend them for your IT services. Their customer service is outstanding, and they always go above and beyond. …...

Nick Tichinin

Infinity came in and got us out of a difficult situation. Our system was left a mess by our prior IT vendor. We have worked with Ben and their team for many years now and are very satisfied with the service....

Review Data Sources

Customer sentiment analysis, trust scoring, and operational insights on this page are generated from publicly available Google my business reviews, ratings, direct review submissions and service-related feedback aggregated from online platforms.

Google AI Sentiment Analysis Review Pattern Detection

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When This MSP Is A Strong Fit

  • Businesses needing highly responsive support
  • 1-25 employees (small business) organizations seeking managed IT services

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