Infinity PC MSP Review: Ratings, Trust Score & Services in Rocky Mount

Infinity PC, Gaming, and Entertainment is a Balanced MSP based in Rocky Mount, holding a 4.8/5 rating across 49 reviews. Customers most often mention Helpful support team. Best suited for 1-25 employees (small business) organizations seeking standard IT support.
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⭐ 4.8 (49 reviews) AI Trust Score: 90/100 Professional IT Partner Established MSP

Operational Scorecard

Operational scoring combines customer sentiment analysis, service quality indicators, technical capability signals, and support responsiveness patterns identified across public review sources.

Support Responsiveness
70/100

Reflects responsiveness, helpdesk efficiency, ticket handling consistency, and ongoing support availability.

Communication Quality
70/100

Measures communication clarity, client responsiveness, status updates, and ongoing customer interaction quality.

Technical Expertise
70/100

Represents infrastructure expertise, cloud operations maturity, troubleshooting depth, and technical service capabilities.

Relationship Management
80/100

Evaluates long-term customer engagement, account management quality, and client relationship consistency.

Cybersecurity Readiness
70/100

Indicates perceived cybersecurity maturity, risk management capability, and infrastructure protection readiness.

Best For 1-25 employees (small business) environments needing managed IT support
Support Model Standard
Strongest Area Client Relationships
Operational Profile Balanced MSP

✨ AI Insights for Infinity PC

90
Trust Score
25
Analyzed Reviews

😊 Positive: 100%

😐 Neutral: 0%

😠 Negative: 0%

🌐 Visit Website

Rocky Mount, North Carolina

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Operational Overview summary

Operational Scoring

70
Support
70
Communication
70
Technical
80
Relationships
70
Security

Operational Characteristics Customers Frequently Mention

Helpful support team

Most Common Customer Feedback Themes

Helpful support team
david
computer
gaming
even

AI Review Intelligence Summary

Based on 25 reviews averaging 5.0 stars, overall feedback is excellent. Customers most often mention helpful support.

Customer Review Highlights

Kasi Katt

Absolutely fantastic shop!!! I had a custom built gaming PC built here that runs like a dream! The price was excellent, and the service was even better!! David is a godsend, and I wish I could give him 10 stars instead of just 5! :) …...

Rev. Scott Grey

This is Bryson, I would like to say this store gives an amazing experience, even allowing you to see exactly what’s happening unlike other stores. Customer service is amazing!! Great people and environment, Feels very professional again …...

bflores38

Great service! Owner explained everything in great detail and was very thorough with his work, will definitely return for any future repairs I need....

Corey Burns

David was very friendly, thorough, and went above what I had asked for without being asked. This was hands down the best computer repair experience I've ever had. I'll be back when they finally release 6 series cards for a custom build....

Fred James

I’m new to the pc world had a issue, told a friend who’s been a customer about the issue and he just so happened to go by the shop and asked David about the problem, my friend called me with David on the phone and he walked me thru the …...

Review Data Sources

Customer sentiment analysis, trust scoring, and operational insights on this page are generated from publicly available Google my business reviews, ratings, direct review submissions and service-related feedback aggregated from online platforms.

Google AI Sentiment Analysis Review Pattern Detection

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When This MSP Is A Strong Fit

  • 1-25 employees (small business) organizations seeking managed IT services

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