Integrated Communications Eden Prairie - MSP Reviews, Trust Score & AI Analysis

Integrated Communications operates as a Balanced MSP with notable strengths in Exceptional customer satisfaction. The company appears best suited for 25-100 employees organizations seeking Standard IT support.
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⭐ 4.9 (54 reviews) AI Trust Score: 91/100 Professional IT Partner Highly Established MSP

Operational Scorecard

Operational scoring combines customer sentiment analysis, service quality indicators, technical capability signals, and support responsiveness patterns identified across public review sources.

Support Responsiveness
70/100

Reflects responsiveness, helpdesk efficiency, ticket handling consistency, and ongoing support availability.

Communication Quality
70/100

Measures communication clarity, client responsiveness, status updates, and ongoing customer interaction quality.

Technical Expertise
70/100

Represents infrastructure expertise, cloud operations maturity, troubleshooting depth, and technical service capabilities.

Relationship Management
70/100

Evaluates long-term customer engagement, account management quality, and client relationship consistency.

Cybersecurity Readiness
70/100

Indicates perceived cybersecurity maturity, risk management capability, and infrastructure protection readiness.

Best For 25-100 employees environments needing managed IT support
Support Model Standard
Strongest Area Support Responsiveness
Operational Profile Balanced MSP

✨ AI Insights for Integrated Communications

91
Trust Score
25
Analyzed Reviews

😊 Positive: 100%

😐 Neutral: 0%

😠 Negative: 0%

🌐 Visit Website

Eden Prairie, Minnesota

Integrated Communications Quotes?

MSP Operational Intelligence Profile summary

Operational Scoring

70
Support
70
Communication
70
Technical
70
Relationships
70
Security

Operational Characteristics Customers Frequently Mention

Exceptional customer satisfaction

Most Common Customer Feedback Themes

Fast response times
Helpful support team
Strong communication
Professional client interactions
integrated

AI Review Intelligence Summary

Based on 25 reviews averaging 5.0 stars, overall feedback is excellent. Customers most often mention responsive support, helpful support, strong communication, professionalism.

Customer Review Highlights

Jennifer Solis

I work for a CPA firm. We used Dan/Integrated to help us refine our Zoom phones and he was such a tremendous help. Got us answers quickly, made great recommendations. They are a resource we will continue to use. He understands customer service!...

Jennifer Johnsen

Fantastic! Great company, great people - hands on, and helpful! Amoung many things - but especially above and beyond, is that they were able to take a look at some of our internet bills and save us $500 a month and counting! Highly …...

Bryan Kress

These guys truly know communications. Their knowledge and patience guided our firm through the trial, setup, configuration, and cutover to Zoom Phone seamlessly. Everything went according to plan, and Integrated was there every step of the way, giving us complete confidence and peace of mind....

Barb Richardson

If I could give them 100 stars I would! Dan and Mary made the transition of our new phone system at our law firm seamless! They offer on going support whenever you have a question. I cannot say enough good things about Integrated Communications! You are absolutely in good hands using their services!!!...

joe muraski

Can't say enough great things about Integrated Communications, Dan and Maddie. Their support, knowledge and willingness to help with anything is more than we could ask for. They made our transition to a new platform simple and easy. Highly Recommend....

Review Data Sources

Customer sentiment analysis, trust scoring, and operational insights on this page are generated from publicly available Google my business reviews, ratings, direct review submissions and service-related feedback aggregated from online platforms.

Google AI Sentiment Analysis Review Pattern Detection

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When This MSP Is A Strong Fit

  • 25-100 employees organizations seeking managed IT services

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