Integrated Technology Associates Belleville - MSP Reviews, Trust Score & AI Analysis

Integrated Technology Associates operates as a Balanced MSP with notable strengths in Helpful support team, Professional client interactions. The company appears best suited for 1-25 employees (small business) organizations seeking Standard IT support.
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⭐ 4.6 (10 reviews) AI Trust Score: 62/100 Professional IT Partner Established MSP

Operational Scorecard

Operational scoring combines customer sentiment analysis, service quality indicators, technical capability signals, and support responsiveness patterns identified across public review sources.

Support Responsiveness
70/100

Reflects responsiveness, helpdesk efficiency, ticket handling consistency, and ongoing support availability.

Communication Quality
70/100

Measures communication clarity, client responsiveness, status updates, and ongoing customer interaction quality.

Technical Expertise
70/100

Represents infrastructure expertise, cloud operations maturity, troubleshooting depth, and technical service capabilities.

Relationship Management
90/100

Evaluates long-term customer engagement, account management quality, and client relationship consistency.

Cybersecurity Readiness
70/100

Indicates perceived cybersecurity maturity, risk management capability, and infrastructure protection readiness.

Best For 1-25 employees (small business) environments needing managed IT support
Support Model Standard
Strongest Area Client Relationships
Operational Profile Balanced MSP

✨ AI Insights for Integrated Technology Associates

62
Trust Score
8
Analyzed Reviews

😊 Positive: 87.5%

😐 Neutral: 0%

😠 Negative: 12.5%

🌐 Visit Website

Belleville, Illinois

Integrated Technology Associates Quotes?

Business Support Operations Analysis summary

Operational Scoring

70
Support
70
Communication
70
Technical
90
Relationships
70
Security

Operational Characteristics Customers Frequently Mention

Helpful support team
Professional client interactions

Most Common Customer Feedback Themes

Helpful support team
Professional client interactions
business
carey
based

AI Review Intelligence Summary

Based on 8 reviews averaging 4.5 stars, overall feedback is excellent. Customers most often mention helpful support, professionalism.

Customer Review Highlights

Anita Huckla

Responsiveness, Quality, Professionalism, Value...

Karl Wulff

I came here to say 'thank you' to Carey Lizotte and ITA for a job well done. On the strength of a referral from another vendor we brought Carey/ITA in to handle our transition from a server-based to a cloud-based system for our office and …...

robert harling

Very helpful...

Laura Borchert

Excellent service, knowledgeable staff!...

John J. Brennan

Outstanding place for IT support, especially for my business....

Review Data Sources

Customer sentiment analysis, trust scoring, and operational insights on this page are generated from publicly available Google my business reviews, ratings, direct review submissions and service-related feedback aggregated from online platforms.

Google AI Sentiment Analysis Review Pattern Detection

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When This MSP Is A Strong Fit

  • Organizations prioritizing relationship-driven IT support
  • 1-25 employees (small business) organizations seeking managed IT services

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