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Integrity IT Solutions Reviews, Services & Trust Score

Integrity IT Solutions operates as a Balanced MSP with notable strengths in Fast response times. The company appears best suited for 10-100 employees organizations seeking High-touch IT support.
⭐ 4.2 (9 reviews) AI Trust Score: 71/100 Balanced MSP High-touch
Best For 10-100 employees environments needing managed IT support
Support Model High-touch
Strongest Area Support Responsiveness
Operational Profile Balanced MSP

✨ AI Insights for Integrity IT Solutions

71
Trust Score
9
Analyzed Reviews

😊 Positive: 87%

😐 Neutral: 0%

😠 Negative: 13%

🌐 Visit Website

Kansas City, Missouri

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Operational Overview

Integrity IT Solutions operates as a Balanced MSP with notable strengths in Fast response times. The company appears best suited for 10-100 employees organizations seeking High-touch IT support.
Best Fit 10-100 employees
MSP Archetype Balanced MSP
Support Style High-touch
Operational Maturity Established

Operational Scoring

85
Support
70
Communication
70
Technical
70
Relationships
70
Security

Operational Characteristics Customers Frequently Mention

Fast response times

When This MSP Is A Strong Fit

  • Businesses needing highly responsive support
  • 10-100 employees organizations seeking managed IT services

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Situations Where Alternatives May Be Worth Comparing

  • Businesses with advanced cybersecurity compliance requirements
  • Multi-location enterprise infrastructure environments

Most Common Customer Feedback Themes

Customer service excellence
Knowledgeable staff
Long-term client relationships
Proactive IT management
Prompt and efficient support
Professionalism and friendliness
Value for money
Concerns about security and service quality

AI Review Intelligence Summary

Integrity IT Solutions is widely praised for its knowledgeable, professional, and responsive customer service, with many clients valuing their promptness and long-term support. Customers appreciate the team's ability to proactively manage IT issues, providing great value and peace of mind. However, there is at least one critical review highlighting concerns about inadequate protection and service quality despite significant payments. Overall, the company is regarded as reliable and efficient, with strong recommendations from most users.

Customer Review Highlights

ADA Sports & Rackets ⭐ 4/5

GREAT, ACTUALLY AMAZING CUSTOMER SERVICE. ALWAYS AVAILABLE WHEN I CALL FOR HELP....

Chris Miller ⭐ 4/5

My company has used Integrity since they began more than a decade ago. They are knowledgeable, keep my company up-to-date, and have prevented numerous problems by catching them early. They are a great value and well worth every penny we spend on them, we highly recommend them....

Christy McNeely ⭐ 4/5

Always helpful and take great care of our firm...

Review Data Sources

Customer sentiment analysis, trust scoring, and operational insights on this page are generated from publicly available Google my business reviews, ratings, direct review submissions and service-related feedback aggregated from online platforms.

Google AI Sentiment Analysis Review Pattern Detection

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