Integrity IT Solutions (Kansas City) - 4.4/5 Rated MSP Reviews & Services

Integrity IT Solutions is a Balanced MSP based in Kansas City, holding a 4.4/5 rating across 23 reviews. Customers most often mention Helpful support team. Best suited for 1-25 employees (small business) organizations seeking standard IT support.
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⭐ 4.4 (25 reviews) AI Trust Score: 67/100 Professional IT Partner Established MSP

Operational Scorecard

Operational scoring combines customer sentiment analysis, service quality indicators, technical capability signals, and support responsiveness patterns identified across public review sources.

Support Responsiveness
70/100

Reflects responsiveness, helpdesk efficiency, ticket handling consistency, and ongoing support availability.

Communication Quality
70/100

Measures communication clarity, client responsiveness, status updates, and ongoing customer interaction quality.

Technical Expertise
70/100

Represents infrastructure expertise, cloud operations maturity, troubleshooting depth, and technical service capabilities.

Relationship Management
80/100

Evaluates long-term customer engagement, account management quality, and client relationship consistency.

Cybersecurity Readiness
70/100

Indicates perceived cybersecurity maturity, risk management capability, and infrastructure protection readiness.

Best For 1-25 employees (small business) environments needing managed IT support
Support Model Standard
Strongest Area Client Relationships
Operational Profile Balanced MSP

✨ AI Insights for Integrity IT Solutions

67
Trust Score
25
Analyzed Reviews

😊 Positive: 92.00%

😐 Neutral: 0.00%

😠 Negative: 8.00%

🌐 Visit Website

Kansas City, Missouri

Integrity IT Solutions Quotes?

Operational Overview summary

Operational Scoring

70
Support
70
Communication
70
Technical
80
Relationships
70
Security

Operational Characteristics Customers Frequently Mention

Helpful support team

Most Common Customer Feedback Themes

Helpful support team
integrity
always
thank
years

AI Review Intelligence Summary

Based on 25 reviews averaging 4.3 stars, overall feedback is strong. Customers most often mention helpful support.

Customer Review Highlights

Anne Miller

As always, the Integrity team was efficient & terrific! Anne Miller...

JEM International

Thank you for taking the time to leave a 5-star rating. We truly appreciate it....

Matt Wilshusen

Thank you for the kind rating! It means a lot to everyone on our team....

William Ennis

I have always had a positive experience with Integrity KC. Keep up the good work!...

Chris Troppito

Integrity is simply the best IT company for small businesses! We have used them for almost 20 years and always get great service and advice....

Review Data Sources

Customer sentiment analysis, trust scoring, and operational insights on this page are generated from publicly available Google my business reviews, ratings, direct review submissions and service-related feedback aggregated from online platforms.

Google AI Sentiment Analysis Review Pattern Detection

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When This MSP Is A Strong Fit

  • 1-25 employees (small business) organizations seeking managed IT services

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