Intermedia Cloud Communications Sunnyvale - MSP Reviews, Trust Score & AI Analysis

Intermedia Cloud Communications operates as a Balanced MSP with notable strengths in a solid general IT service track record. The company appears best suited for 1-25 employees (small business) organizations seeking Standard IT support.
Intermedia Cloud Communications logo

Is this your business? Claim it — takes a minute, no separate signup needed.

Already have a CompareMSP account? Log in instead.

⭐ 3.7 (21 reviews) AI Trust Score: 28/100 Professional IT Partner Established MSP

Operational Scorecard

Operational scoring combines customer sentiment analysis, service quality indicators, technical capability signals, and support responsiveness patterns identified across public review sources.

Support Responsiveness
70/100

Reflects responsiveness, helpdesk efficiency, ticket handling consistency, and ongoing support availability.

Communication Quality
70/100

Measures communication clarity, client responsiveness, status updates, and ongoing customer interaction quality.

Technical Expertise
70/100

Represents infrastructure expertise, cloud operations maturity, troubleshooting depth, and technical service capabilities.

Relationship Management
70/100

Evaluates long-term customer engagement, account management quality, and client relationship consistency.

Cybersecurity Readiness
70/100

Indicates perceived cybersecurity maturity, risk management capability, and infrastructure protection readiness.

Best For 1-25 employees (small business) environments needing managed IT support
Support Model Standard
Strongest Area Support Responsiveness
Operational Profile Balanced MSP

✨ AI Insights for Intermedia Cloud Communications

28
Trust Score
8
Analyzed Reviews

😊 Positive: 25%

😐 Neutral: 0%

😠 Negative: 75%

🌐 Visit Website

Sunnyvale, California

Intermedia Cloud Communications Quotes?

Operational Assessment summary

Operational Scoring

70
Support
70
Communication
70
Technical
70
Relationships
70
Security

Most Common Customer Feedback Themes

after
account
years
intermedia
months

AI Review Intelligence Summary

Based on 8 reviews averaging 2.0 stars, overall feedback is below-average. Reviews are largely general in nature without a strong recurring theme.

Customer Review Highlights

Irsa Cereni

Rude staff...

Dawn Richter

This company actually has a great service until you CANCEL it. They tell you fine then 3 months later take you to collection as they continue the service. They deny email confirmations and then try to ruin your credit. You can never get a …...

Tracey Nordby

After cancelling my account and receiving a statement showing a zero balance, I was turned over to collections. Intermedia claims they can't see anything on my account and cannot explain the charges due to it being turned over to …...

Russ Gorsline

After years of unsatisfactory service we finally changed providers. I was informed that somehow I did something wrong so that our account was not cancelled after our numbers were ported away. So I get to pay for an additional month of …...

allegra hope

I see that 3 years ago your CEO gave his own Company a 5 star review. This is a little like INSIDER TRADING. This Company is a nightmare....

Review Data Sources

Customer sentiment analysis, trust scoring, and operational insights on this page are generated from publicly available Google my business reviews, ratings, direct review submissions and service-related feedback aggregated from online platforms.

Google AI Sentiment Analysis Review Pattern Detection

Leave a Review

Reviews are checked by our team before they go live.

🚀 Get Free Quotes

Customers Are Asking

Intermedia Cloud Communications isn't claimed yet, so it can't answer these directly. Log in to claim this listing and answer them.

Questions & Discussions

Ask questions, share experiences, or discuss Intermedia Cloud Communications.


No discussions yet. Be the first to ask a question about Intermedia Cloud Communications.

When This MSP Is A Strong Fit

  • 1-25 employees (small business) organizations seeking managed IT services

Estimate Potential IT Support ROI

Businesses comparing managed IT providers often evaluate operational efficiency, downtime reduction, cybersecurity risk reduction, and long-term support costs.

Launch MSP ROI Calculator >>