ITGuy Solutions MSP Review: Ratings, Trust Score & Services in Oak Lawn

ITGuy Solutions is a Established, High-Volume MSP based in Oak Lawn, holding a 4.7/5 rating across 122 reviews. Customers most often mention Fast response times. Best suited for 25-100 employees organizations seeking high-touch IT support.
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⭐ 4.7 (122 reviews) AI Trust Score: 99/100 Professional IT Partner Highly Established MSP

Operational Scorecard

Operational scoring combines customer sentiment analysis, service quality indicators, technical capability signals, and support responsiveness patterns identified across public review sources.

Support Responsiveness
85/100

Reflects responsiveness, helpdesk efficiency, ticket handling consistency, and ongoing support availability.

Communication Quality
70/100

Measures communication clarity, client responsiveness, status updates, and ongoing customer interaction quality.

Technical Expertise
70/100

Represents infrastructure expertise, cloud operations maturity, troubleshooting depth, and technical service capabilities.

Relationship Management
70/100

Evaluates long-term customer engagement, account management quality, and client relationship consistency.

Cybersecurity Readiness
70/100

Indicates perceived cybersecurity maturity, risk management capability, and infrastructure protection readiness.

Best For 25-100 employees environments needing managed IT support
Support Model High-touch
Strongest Area Support Responsiveness
Operational Profile Established, High-Volume MSP

✨ AI Insights for ITGuy Solutions

99
Trust Score
25
Analyzed Reviews

😊 Positive: 100%

😐 Neutral: 0%

😠 Negative: 0%

🌐 Visit Website

Oak Lawn, Illinois

ITGuy Solutions Quotes?

Operational Assessment summary

Operational Scoring

85
Support
70
Communication
70
Technical
70
Relationships
70
Security

Operational Characteristics Customers Frequently Mention

Fast response times

Most Common Customer Feedback Themes

Fast response times
george
computer
itguy
work

AI Review Intelligence Summary

Based on 25 reviews averaging 5.0 stars, overall feedback is excellent. Customers most often mention responsive support.

Customer Review Highlights

Roger Maslon, Sr.

Super-friendly, considerate, kind Gentleman who gave me orientation that as an ignorant I needed, as opposed to the RUDELY PREPOTENT things at the "Geek Squad", who won't give you the time of dat unless you give them your name -and I …...

Dominic Chaney

George is a kind guy. i was looking for a place to get my PC fixed late at night. This place was about to close when I called, and I asked if they could stay open a bit longer. He was kind enough to agree. After that, it only took him 30 …...

kevin walsh

IT Guy found the solution to my laptop problem in less than 5 minutes. George started working on the problem before I even sat down and handed the laptop back to me and explained the issue. I will always go to the IT Guy with my computer issues....

Joy Calhoun

Teacher from Chicago! I came in on a cold and rainy Friday after the holiday. My computer was dead from update gone wrong. George was quick, knowledgeable and efficient. We know how much our computers mean to us. So obviously I was in a …...

Jared Rogers

We're a local business in the Beverly neighborhood and use to go to the Chicago Computer Club to fix our work computers until they recently closed. …...

Review Data Sources

Customer sentiment analysis, trust scoring, and operational insights on this page are generated from publicly available Google my business reviews, ratings, direct review submissions and service-related feedback aggregated from online platforms.

Google AI Sentiment Analysis Review Pattern Detection

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When This MSP Is A Strong Fit

  • Businesses needing highly responsive support
  • 25-100 employees organizations seeking managed IT services

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