ITRenew in Newark: 3.9-Star MSP Reviews & Trust Score

ITRenew is a Balanced MSP based in Newark, holding a 3.9/5 rating across 12 reviews. Best suited for 1-25 employees (small business) organizations seeking standard IT support.
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⭐ 3.9 (12 reviews) AI Trust Score: 16/100 Professional IT Partner Established MSP

Operational Scorecard

Operational scoring combines customer sentiment analysis, service quality indicators, technical capability signals, and support responsiveness patterns identified across public review sources.

Support Responsiveness
70/100

Reflects responsiveness, helpdesk efficiency, ticket handling consistency, and ongoing support availability.

Communication Quality
70/100

Measures communication clarity, client responsiveness, status updates, and ongoing customer interaction quality.

Technical Expertise
70/100

Represents infrastructure expertise, cloud operations maturity, troubleshooting depth, and technical service capabilities.

Relationship Management
70/100

Evaluates long-term customer engagement, account management quality, and client relationship consistency.

Cybersecurity Readiness
70/100

Indicates perceived cybersecurity maturity, risk management capability, and infrastructure protection readiness.

Best For 1-25 employees (small business) environments needing managed IT support
Support Model Standard
Strongest Area Support Responsiveness
Operational Profile Balanced MSP

✨ AI Insights for ITRenew

16
Trust Score
4
Analyzed Reviews

😊 Positive: 25%

😐 Neutral: 0%

😠 Negative: 75%

🌐 Visit Website

Newark, California

ITRenew Quotes?

Operational Overview summary

Operational Scoring

70
Support
70
Communication
70
Technical
70
Relationships
70
Security

Most Common Customer Feedback Themes

hold
anyone
issues
order
when

AI Review Intelligence Summary

Based on 4 reviews averaging 2.0 stars, overall feedback is below-average. Reviews are largely general in nature without a strong recurring theme.

Customer Review Highlights

Ernie Tovar

The worst company! Rethink your options....

Breanna Esber (Bre310)

Can't get a hold of anyone when I had issues with my order. Had to get Newegg involved just to get a response from them....

Mario Contreras

Because it is...

Martin Marty

Terrible customer service. If there are any issues with your order, good luck trying to get a hold anyone. If you do get a hold of anyone, they don't help you at all. Bought an iPhone 6S from them that they claimed was unlocked but was …...

Review Data Sources

Customer sentiment analysis, trust scoring, and operational insights on this page are generated from publicly available Google my business reviews, ratings, direct review submissions and service-related feedback aggregated from online platforms.

Google AI Sentiment Analysis Review Pattern Detection

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When This MSP Is A Strong Fit

  • 1-25 employees (small business) organizations seeking managed IT services

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