Operational scoring combines customer sentiment analysis, service quality indicators, technical capability signals, and support responsiveness patterns identified across public review sources.
Reflects responsiveness, helpdesk efficiency, ticket handling consistency, and ongoing support availability.
Measures communication clarity, client responsiveness, status updates, and ongoing customer interaction quality.
Represents infrastructure expertise, cloud operations maturity, troubleshooting depth, and technical service capabilities.
Evaluates long-term customer engagement, account management quality, and client relationship consistency.
Indicates perceived cybersecurity maturity, risk management capability, and infrastructure protection readiness.
😊 Positive: 75.00%
😐 Neutral: 0.00%
😠 Negative: 25.00%
Watsonville, California
ITS Quotes?Based on 4 reviews averaging 4.0 stars, overall feedback is strong. Some reviewers raised concerns about professionalism concerns.
As soon as Infrastructure Technology Service, ITS, came in the door I felt we finally found the right people to manage and maintain out complicated systems. We were not a easy client but they supported us from the basic needs to the …...
I own small local law firm and I have been working with ITS for over 15 years now. Kelly Hurst and his exceptional team have seamlessly transitioned my firm through several office relocations, staff changes, major computer upgrades, and …...
ITS not the solution. Very unprofessional. This guy Tony doesn't know what he is do'n. He blames and yells at others before grasping the situation. How he lasted this long is anybody's guess....
We've been using ITS for our business for at least 10 years or so, and have dealt primarily with Kelly and Tony. We originally started using them for our phone system, but they have since begun helping us with our entire internet setup, …...
Customer sentiment analysis, trust scoring, and operational insights on this page are generated from publicly available Google my business reviews, ratings, direct review submissions and service-related feedback aggregated from online platforms.
Ask questions, share experiences, or discuss ITS, Inc..
Businesses comparing managed IT providers often evaluate operational efficiency, downtime reduction, cybersecurity risk reduction, and long-term support costs.
Launch MSP ROI Calculator >>Compare trust scores, customer reviews, pricing signals, and managed IT services.
