Operational scoring combines customer sentiment analysis, service quality indicators, technical capability signals, and support responsiveness patterns identified across public review sources.
Reflects responsiveness, helpdesk efficiency, ticket handling consistency, and ongoing support availability.
Measures communication clarity, client responsiveness, status updates, and ongoing customer interaction quality.
Represents infrastructure expertise, cloud operations maturity, troubleshooting depth, and technical service capabilities.
Evaluates long-term customer engagement, account management quality, and client relationship consistency.
Indicates perceived cybersecurity maturity, risk management capability, and infrastructure protection readiness.
😊 Positive: 88%
😐 Neutral: 0%
😠 Negative: 12%
Simi Valley, California
ITS Quotes?Based on 25 reviews averaging 4.5 stars, overall feedback is strong. Customers most often mention responsive support, helpful support.
had a very disappointing experience dealing with Scott Woods, Vice President of ITS at Frontier Communications. …...
I gave ITS a gold star because their technical support is the real deal. I reached out with an issue that had been slowing me down for weeks, and their team jumped on it immediately. No runaround, no transfers, no “please hold while we …...
Our small business has been with ITS for 11 years. They recently guided me through a stressful transition when we were short staffed and needed to upgrad our phone and fax systems. The staff patiently answered all my questions before, …...
Stephine Powers was so patient and, kind and, spent a long time trying to get my email set up. It took an hour to set it up and, she was excellent and, never made me feel bad. The process was complicated and, my browser gave me issues. …...
Finally figured out how these guys work. They are a "re-seller" of services. They don't do anything but INSERT themselves in between a business and service (internet, phone, telecom, etc). …...
Customer sentiment analysis, trust scoring, and operational insights on this page are generated from publicly available Google my business reviews, ratings, direct review submissions and service-related feedback aggregated from online platforms.
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