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ITSco Reviews, Services & Trust Score

ITSco - Durham Managed IT Services Company operates as a Balanced MSP with notable strengths in Fast response times. The company appears best suited for 10-100 employees organizations seeking High-touch IT support.
⭐ 0 (16 reviews) AI Trust Score: 83/100 Balanced MSP High-touch
Best For 10-100 employees environments needing managed IT support
Support Model High-touch
Strongest Area Support Responsiveness
Operational Profile Balanced MSP

✨ AI Insights for ITSco

83
Trust Score
16
Analyzed Reviews

😊 Positive: 95%

😐 Neutral: 5%

😠 Negative: 0%

Cary, North Carolina

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Operational Overview

ITSco - Durham Managed IT Services Company operates as a Balanced MSP with notable strengths in Fast response times. The company appears best suited for 10-100 employees organizations seeking High-touch IT support.
Best Fit 10-100 employees
MSP Archetype Balanced MSP
Support Style High-touch
Operational Maturity Established

Operational Scoring

85
Support
70
Communication
70
Technical
70
Relationships
70
Security

Operational Characteristics Customers Frequently Mention

Fast response times

When This MSP Is A Strong Fit

  • Businesses needing highly responsive support
  • 10-100 employees organizations seeking managed IT services

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Situations Where Alternatives May Be Worth Comparing

  • Businesses with advanced cybersecurity compliance requirements
  • Organizations preferring providers with larger review histories
  • Multi-location enterprise infrastructure environments

Most Common Customer Feedback Themes

Prompt problem resolution
Skilled technical support
Cisco and Meraki expertise
Long-term partnerships
Responsive and dedicated team
Exceptional individual employees
Remote and onsite assistance
Customer satisfaction

AI Review Intelligence Summary

Customers consistently praise ITSco for its prompt, skilled, and reliable technical support, particularly in Cisco and Meraki solutions. Long-term partnerships highlight the company's dedication, responsiveness, and ability to quickly resolve issues. Individual employees like Charles, Larry, Greg Wassil, Pete Burgess, and Alex receive special commendations for their expertise and exceptional service. Clients appreciate both remote and onsite assistance, emphasizing the company's role as a trusted technical partner over many years.

Customer Review Highlights

Angela Murray ⭐ 2.2/5

Charles is always very prompt in finding solutions to our problems/issues...

Anita Henderson ⭐ 2.2/5

I first came to know the work of engineers Greg Wassil and Pete Burgess at ITSco about twelve years ago, while at a large, multi-office medical practice, and have found them to be excellent technical partners, whether providing remote …...

Candice sanford ⭐ 2.2/5

Problem solved quickly!!!!!!!...

Review Data Sources

Customer sentiment analysis, trust scoring, and operational insights on this page are generated from publicly available Google my business reviews, ratings, direct review submissions and service-related feedback aggregated from online platforms.

Google AI Sentiment Analysis Review Pattern Detection

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