Jay Shapiro Computers MSP Review: Ratings, Trust Score & Services in Delray Beach

Jay Shapiro Computers is a Established, High-Volume MSP based in Delray Beach, holding a 4.9/5 rating across 110 reviews. Customers most often mention Fast response times, Helpful support team, Strong communication, Exceptional customer satisfaction. Best suited for 25-100 employees organizations seeking high-touch IT support.
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⭐ 4.9 (112 reviews) AI Trust Score: 86/100 Professional IT Partner Highly Established MSP

Operational Scorecard

Operational scoring combines customer sentiment analysis, service quality indicators, technical capability signals, and support responsiveness patterns identified across public review sources.

Support Responsiveness
85/100

Reflects responsiveness, helpdesk efficiency, ticket handling consistency, and ongoing support availability.

Communication Quality
85/100

Measures communication clarity, client responsiveness, status updates, and ongoing customer interaction quality.

Technical Expertise
70/100

Represents infrastructure expertise, cloud operations maturity, troubleshooting depth, and technical service capabilities.

Relationship Management
80/100

Evaluates long-term customer engagement, account management quality, and client relationship consistency.

Cybersecurity Readiness
70/100

Indicates perceived cybersecurity maturity, risk management capability, and infrastructure protection readiness.

Best For 25-100 employees environments needing managed IT support
Support Model High-touch
Strongest Area Support Responsiveness
Operational Profile Established, High-Volume MSP

✨ AI Insights for Jay Shapiro Computers

86
Trust Score
27
Analyzed Reviews

😊 Positive: 92.59%

😐 Neutral: 0.00%

😠 Negative: 7.41%

🌐 Visit Website

Delray Beach, Florida

Jay Shapiro Computers Quotes?

Business Support Operations Analysis summary

Operational Scoring

85
Support
85
Communication
70
Technical
80
Relationships
70
Security

Operational Characteristics Customers Frequently Mention

Fast response times
Helpful support team
Strong communication
Exceptional customer satisfaction

Most Common Customer Feedback Themes

Helpful support team
Fast response times
Strong communication
Technical execution concerns
recommend

AI Review Intelligence Summary

Based on 27 reviews averaging 4.7 stars, overall feedback is excellent. Customers most often mention helpful support, responsive support, strong communication. Some reviewers raised concerns about technical execution concerns.

Customer Review Highlights

607 April

Jay was extremely kind and understanding of getting an easy to use tv remote for my 80 year old father. Not only did he change two remotes into one easy remote, he also wrote down all the instructions for my father , as a backup, in case …...

Sandra Clunie

He came out on a sunday to address all my isssues and explain carefully what he did. He made notes for me so I understood what happened after he left. I highly recommend his services. Very personable...

Barbara Abramowitz

Jay Shapiro is terrific. Professional and efficient. 5 stars well deserved. Barbara Abramowitz Kings Point...

Susie Greenwood

-Pleasure to praise and provide recommendation for outstanding professional in the tech field -Unique combination of skills for a tech professional put him at top of his …...

Wendy Goldman

Fabulous. Came in as a referral from a friend. He was able to quickly help me recover my Gmail password and files from a long time ago. 6 stars for Mr Shapiro if I could...

Review Data Sources

Customer sentiment analysis, trust scoring, and operational insights on this page are generated from publicly available Google my business reviews, ratings, direct review submissions and service-related feedback aggregated from online platforms.

Google AI Sentiment Analysis Review Pattern Detection

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When This MSP Is A Strong Fit

  • Businesses needing highly responsive support
  • 25-100 employees organizations seeking managed IT services

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