K13 Computers Jonesboro - MSP Reviews, Trust Score & AI Analysis

K13 Computers operates as a Balanced MSP with notable strengths in Helpful support team. The company appears best suited for 25-100 employees organizations seeking Standard IT support.
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⭐ 4.8 (72 reviews) AI Trust Score: 86/100 Professional IT Partner Highly Established MSP

Operational Scorecard

Operational scoring combines customer sentiment analysis, service quality indicators, technical capability signals, and support responsiveness patterns identified across public review sources.

Support Responsiveness
70/100

Reflects responsiveness, helpdesk efficiency, ticket handling consistency, and ongoing support availability.

Communication Quality
70/100

Measures communication clarity, client responsiveness, status updates, and ongoing customer interaction quality.

Technical Expertise
70/100

Represents infrastructure expertise, cloud operations maturity, troubleshooting depth, and technical service capabilities.

Relationship Management
80/100

Evaluates long-term customer engagement, account management quality, and client relationship consistency.

Cybersecurity Readiness
70/100

Indicates perceived cybersecurity maturity, risk management capability, and infrastructure protection readiness.

Best For 25-100 employees environments needing managed IT support
Support Model Standard
Strongest Area Client Relationships
Operational Profile Balanced MSP

✨ AI Insights for K13 Computers

86
Trust Score
25
Analyzed Reviews

😊 Positive: 96%

😐 Neutral: 0%

😠 Negative: 4%

🌐 Visit Website

Jonesboro, Arkansas

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Operational Assessment summary

Operational Scoring

70
Support
70
Communication
70
Technical
80
Relationships
70
Security

Operational Characteristics Customers Frequently Mention

Helpful support team

Most Common Customer Feedback Themes

Helpful support team
took
computer
store
friendly

AI Review Intelligence Summary

Based on 25 reviews averaging 4.8 stars, overall feedback is excellent. Customers most often mention helpful support.

Customer Review Highlights

Lauren Owens

Stopped in for a BitLocker Recovery issue. Bradley assisted me in resolving the issue and looking at other Apps to clean up my computer. Friendly and helpful. Highly recommend....

Johnathan Santiago

Ive been a customer here several times and Ive never had a bad experience. I have minimal experience with computers (built my own pc but thats about it), and took my piano keyboard into there. They gave me advice on how to fix it myself for …...

Seth Rogers

Super clean and organized store. Just bought a custom pc from them they were super nice and clear about what I needed to know about it. Will definitely be recommending and coming in again for anything I might need...

Randy Epperson

I brought my son's laptop in for repair. I came by late in the afternoon to pick it up, but the parts literally showed up as I was at the counter. Instead of making me wait until the next day, he said give me 30 minutes and come back. …...

flamingalien

Looking at the reviews this place is great Crazy someone said an employee was rude for saying they didint have any Computers under 1k when there is a ram and ssd shortage...

Review Data Sources

Customer sentiment analysis, trust scoring, and operational insights on this page are generated from publicly available Google my business reviews, ratings, direct review submissions and service-related feedback aggregated from online platforms.

Google AI Sentiment Analysis Review Pattern Detection

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When This MSP Is A Strong Fit

  • 25-100 employees organizations seeking managed IT services

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