KB Computer Consulting Reviews, Services & Trust Score
✨ AI Insights for KB Computer Consulting
Trust Score
Analyzed Reviews
😊 Positive: 80%
😐 Neutral: 0%
😠 Negative: 20%
Springfield, Illinois
KB Computer Consulting Quotes?Service Delivery Analysis
Operational Scoring
Operational Characteristics Customers Frequently Mention
When This MSP Is A Strong Fit
- Businesses needing highly responsive support
- 10-100 employees organizations seeking managed IT services
Estimate Potential IT Support ROI
Businesses comparing managed IT providers often evaluate operational efficiency, downtime reduction, cybersecurity risk reduction, and long-term support costs.
Launch MSP ROI Calculator >>Situations Where Alternatives May Be Worth Comparing
- Businesses with advanced cybersecurity compliance requirements
- Organizations preferring providers with larger review histories
- Multi-location enterprise infrastructure environments
Most Common Customer Feedback Themes
AI Review Intelligence Summary
The reviews reflect a generally positive experience with the company's technical support and customer service. Customers appreciate the prompt and effective assistance, especially from staff members Karl and Eric. The company is praised for its willingness to help even non-clients, demonstrating professionalism and care. However, there is one negative review highlighting issues with the owner’s professionalism and difficulty in communication. Overall, the company is seen as reliable and responsive, with some concerns about management behavior.
Customer Review Highlights
Helps our office with all of our technical needs. Great company!...
Karl and Eric are great to work with. If I ever need immediate assistance, Eric is almost always back to me within a hour. And if it’s not an immediate need, it’s almost still always handled by the next day. They are great with …...
I gave 1 star because it would not let me choose none. Owner is very unprofessional and childish. Difficult to contact and get help of any kind. Very rude....
Review Data Sources
Customer sentiment analysis, trust scoring, and operational insights on this page are generated from publicly available Google my business reviews, ratings, direct review submissions and service-related feedback aggregated from online platforms.
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