Kelley Create in Medford: 4.7-Star MSP Reviews & Trust Score

Kelley Create is a Balanced MSP based in Medford, holding a 4.7/5 rating across 12 reviews. Best suited for 1-25 employees (small business) organizations seeking standard IT support.
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⭐ 4.7 (12 reviews) AI Trust Score: 61/100 Professional IT Partner Established MSP

Operational Scorecard

Operational scoring combines customer sentiment analysis, service quality indicators, technical capability signals, and support responsiveness patterns identified across public review sources.

Support Responsiveness
70/100

Reflects responsiveness, helpdesk efficiency, ticket handling consistency, and ongoing support availability.

Communication Quality
70/100

Measures communication clarity, client responsiveness, status updates, and ongoing customer interaction quality.

Technical Expertise
70/100

Represents infrastructure expertise, cloud operations maturity, troubleshooting depth, and technical service capabilities.

Relationship Management
70/100

Evaluates long-term customer engagement, account management quality, and client relationship consistency.

Cybersecurity Readiness
70/100

Indicates perceived cybersecurity maturity, risk management capability, and infrastructure protection readiness.

Best For 1-25 employees (small business) environments needing managed IT support
Support Model Standard
Strongest Area Support Responsiveness
Operational Profile Balanced MSP

✨ AI Insights for Kelley Create

61
Trust Score
7
Analyzed Reviews

😊 Positive: 85.71%

😐 Neutral: 0.00%

😠 Negative: 14.29%

🌐 Visit Website

Medford, Oregon

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MSP Operational Intelligence Profile summary

Operational Scoring

70
Support
70
Communication
70
Technical
70
Relationships
70
Security

Most Common Customer Feedback Themes

kelley
business
always
core
customer

AI Review Intelligence Summary

Based on 7 reviews averaging 4.4 stars, overall feedback is strong. Reviews are largely general in nature without a strong recurring theme.

Customer Review Highlights

Hunter Johnson

Working with a plethora of MSPs in the valley, Kelley is by far above the rest. They are always a joy to work with and employ some of the best!...

Gracie Flynn

Kelley Create is a great service! They provide excellent customer service and are always so gracious. Our business could not get by without their help!...

Jake Thielen

These guys get to the core of the issue and always resolve the problem!...

Robert Adams

Kelley is an amazing local Managed Services Provider here in the Rogue Valley. They are knowledgeable and professional and strive to simplify business technology! Can't speak highly enough of their services!...

Brent Kell

Great team....

Review Data Sources

Customer sentiment analysis, trust scoring, and operational insights on this page are generated from publicly available Google my business reviews, ratings, direct review submissions and service-related feedback aggregated from online platforms.

Google AI Sentiment Analysis Review Pattern Detection

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When This MSP Is A Strong Fit

  • 1-25 employees (small business) organizations seeking managed IT services

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