Krossover Networking & AV in Brooklyn: 4.5-Star MSP Reviews & Trust Score

Krossover Networking & AV is a Balanced MSP based in Brooklyn, holding a 4.5/5 rating across 6 reviews. Customers most often mention Professional client interactions. Some reviews also note Limited review history. Best suited for 1-25 employees (small business) organizations seeking standard IT support.
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⭐ 4.5 (6 reviews) AI Trust Score: 60/100 Professional IT Partner Established MSP

Operational Scorecard

Operational scoring combines customer sentiment analysis, service quality indicators, technical capability signals, and support responsiveness patterns identified across public review sources.

Support Responsiveness
70/100

Reflects responsiveness, helpdesk efficiency, ticket handling consistency, and ongoing support availability.

Communication Quality
70/100

Measures communication clarity, client responsiveness, status updates, and ongoing customer interaction quality.

Technical Expertise
70/100

Represents infrastructure expertise, cloud operations maturity, troubleshooting depth, and technical service capabilities.

Relationship Management
80/100

Evaluates long-term customer engagement, account management quality, and client relationship consistency.

Cybersecurity Readiness
70/100

Indicates perceived cybersecurity maturity, risk management capability, and infrastructure protection readiness.

Best For 1-25 employees (small business) environments needing managed IT support
Support Model Standard
Strongest Area Client Relationships
Operational Profile Balanced MSP

✨ AI Insights for Krossover Networking & AV

60
Trust Score
5
Analyzed Reviews

😊 Positive: 80.00%

😐 Neutral: 0.00%

😠 Negative: 20.00%

🌐 Visit Website

Brooklyn, New York

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Operational Assessment summary

Operational Scoring

70
Support
70
Communication
70
Technical
80
Relationships
70
Security

Operational Characteristics Customers Frequently Mention

Professional client interactions

Most Common Customer Feedback Themes

Professional client interactions
keston
krossover
work
know

AI Review Intelligence Summary

Based on 5 reviews averaging 4.4 stars, overall feedback is strong. Customers most often mention professionalism.

Customer Review Highlights

Sean Lawrence

I’ve used Krossover Networking several times. Each time he has shown the utmost professionalism. I am very satisfied with their work. I recommend them very highly, and will definitely use them again....

Edward Meir

Keston and his team at Krossover installed a new TV and Sonos stereo system in our house, replacing our previous equipment which was 15 years old. They were very professional, arrived on time, did the work on budget and were substantially …...

Julia Richards

Hello Julia, We would like to know why you gave us 2 stars. Your name is not on our customer database so I don't know what kind of work we did for you. So if there is anything that we can do, please let us know....

Maryanne “Msoenophile” D'Anna

From my first contact with Keston, the brains behind Krossover Networking & AV, I knew he was diligent and hard working! He came in less than 24 hours after first contact, to determine the job desired. He listened to and applied all details …...

Tony Cundiff

Had a great experience tonight with Krossover Networking. While I am a computer guy myself, I have absolutely no skills when it comes to construction work. Keston came by, on uber short notice and hung my 65" TV in my bedroom. Looks amazing. Thanks a lot Keston!!...

Review Data Sources

Customer sentiment analysis, trust scoring, and operational insights on this page are generated from publicly available Google my business reviews, ratings, direct review submissions and service-related feedback aggregated from online platforms.

Google AI Sentiment Analysis Review Pattern Detection

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When This MSP Is A Strong Fit

  • 1-25 employees (small business) organizations seeking managed IT services

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