Level 10 in Hoffman Estates: 3.9-Star MSP Reviews & Trust Score

Level 10 is a Balanced MSP based in Hoffman Estates, holding a 3.9/5 rating across 11 reviews. Customers most often mention Strong communication. Best suited for 1-25 employees (small business) organizations seeking standard IT support.
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⭐ 3.9 (11 reviews) AI Trust Score: 20/100 Professional IT Partner Established MSP

Operational Scorecard

Operational scoring combines customer sentiment analysis, service quality indicators, technical capability signals, and support responsiveness patterns identified across public review sources.

Support Responsiveness
70/100

Reflects responsiveness, helpdesk efficiency, ticket handling consistency, and ongoing support availability.

Communication Quality
85/100

Measures communication clarity, client responsiveness, status updates, and ongoing customer interaction quality.

Technical Expertise
70/100

Represents infrastructure expertise, cloud operations maturity, troubleshooting depth, and technical service capabilities.

Relationship Management
70/100

Evaluates long-term customer engagement, account management quality, and client relationship consistency.

Cybersecurity Readiness
70/100

Indicates perceived cybersecurity maturity, risk management capability, and infrastructure protection readiness.

Best For 1-25 employees (small business) environments needing managed IT support
Support Model Standard
Strongest Area Communication Quality
Operational Profile Balanced MSP

✨ AI Insights for Level 10

20
Trust Score
2
Analyzed Reviews

😊 Positive: 50%

😐 Neutral: 0%

😠 Negative: 50%

🌐 Visit Website

Hoffman Estates, Illinois

Level 10 Quotes?

Operational Overview summary

Operational Scoring

70
Support
85
Communication
70
Technical
70
Relationships
70
Security

Operational Characteristics Customers Frequently Mention

Strong communication

Most Common Customer Feedback Themes

Strong communication
half
payment
without
calling

AI Review Intelligence Summary

Based on 2 reviews averaging 3.0 stars, overall feedback is mixed. Customers most often mention strong communication.

Customer Review Highlights

Alexandru Farţade

The company cut my payment by half without calling me or letting me know. They approved the project and invoice it on WorkMarket with half the money that was due. There was no communication from their side, they never explained to me why …...

Jeff Van Patten

Great product....

Review Data Sources

Customer sentiment analysis, trust scoring, and operational insights on this page are generated from publicly available Google my business reviews, ratings, direct review submissions and service-related feedback aggregated from online platforms.

Google AI Sentiment Analysis Review Pattern Detection

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When This MSP Is A Strong Fit

  • 1-25 employees (small business) organizations seeking managed IT services

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