Lightning VoIP New York - MSP Reviews, Trust Score & AI Analysis

Lightning VoIP operates as a Balanced MSP with notable strengths in Strong communication, Professional client interactions, Exceptional customer satisfaction. The company appears best suited for 1-25 employees (small business) organizations seeking Standard IT support.
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⭐ 5 (3 reviews) AI Trust Score: 47/100 Professional IT Partner Established MSP

Operational Scorecard

Operational scoring combines customer sentiment analysis, service quality indicators, technical capability signals, and support responsiveness patterns identified across public review sources.

Support Responsiveness
70/100

Reflects responsiveness, helpdesk efficiency, ticket handling consistency, and ongoing support availability.

Communication Quality
85/100

Measures communication clarity, client responsiveness, status updates, and ongoing customer interaction quality.

Technical Expertise
70/100

Represents infrastructure expertise, cloud operations maturity, troubleshooting depth, and technical service capabilities.

Relationship Management
80/100

Evaluates long-term customer engagement, account management quality, and client relationship consistency.

Cybersecurity Readiness
70/100

Indicates perceived cybersecurity maturity, risk management capability, and infrastructure protection readiness.

Best For 1-25 employees (small business) environments needing managed IT support
Support Model Standard
Strongest Area Communication Quality
Operational Profile Balanced MSP

✨ AI Insights for Lightning VoIP

47
Trust Score
3
Analyzed Reviews

😊 Positive: 100%

😐 Neutral: 0%

😠 Negative: 0%

🌐 Visit Website

New York, New York

Lightning VoIP Quotes?

Service Delivery Operational Analysis summary

Operational Scoring

70
Support
85
Communication
70
Technical
80
Relationships
70
Security

Operational Characteristics Customers Frequently Mention

Strong communication
Professional client interactions
Exceptional customer satisfaction

Most Common Customer Feedback Themes

High-quality IT consulting
Expert network design
SaaS integration
Competitive pricing analysis
Efficient problem resolution
Clear communication
Reliable service delivery
Positive customer recommendations

AI Review Intelligence Summary

Lightning Voip delivers exceptional IT consulting services, specializing in expert network design, SaaS integration, and competitive pricing analysis. Clients appreciate the team's efficiency, clear communication, and adherence to initial quotes. Anthony and his team are praised for resolving complex network issues swiftly and effectively, enhancing business operations. Overall, customers express high satisfaction with the professionalism and quality of service provided, recommending Lightning Voip for IT and phone system solutions.

Customer Review Highlights

Caitlin Van Horn

Anthony & his team helped unravel a total rats nest of access points, admin levels, and networks in our brick & mortar business, and did speedily, exactly in line with our initial quote, and with great communication. Would happily recommend!...

Andrew Liebowitz

Lightning Voip provides me with on-going high-quality IT consulting services, including: expert network design consulting, SaaS integration within my companies environment, and price point comparison analysis. …...

John Rumple

Anthony was very nice and did a good job fixing my phone system...

Review Data Sources

Customer sentiment analysis, trust scoring, and operational insights on this page are generated from publicly available Google my business reviews, ratings, direct review submissions and service-related feedback aggregated from online platforms.

Google AI Sentiment Analysis Review Pattern Detection

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When This MSP Is A Strong Fit

  • 1-25 employees (small business) organizations seeking managed IT services

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