Lightspeed Voice

We use lightspeed for our phone provider at the office. Their customer support team is second to none. Any issues we have they help us correct right away.

Very helpful, patient & knowledgeable. Walked me through how to get my LS Orbit Mobile App to update, previous the last call I'd received was 08/2024. …

I was very happy with the process. Everyone on the Lightspeed Team has been friendly/efficient/prompt/ and easy to work with! Our phones are working perfectly and the app is easy to navigate. Should you be considering moving to LightSpeed I would give the set up process and software a 10 out of 10 . Tx. Barb

Lightspeed Voice always makes it easy to run our office and get the help and support we need to get things running smoothly and provide a good experience for our customers and team.

Talk about an unethical company. We gave them notice we were cancelling before our renewal of our contract and they stated becuase it was not 30 days before the renewal of our contract I was obligated for another 3 years.... When we were …

They always answer the phone- You get real help from real people that are good at their job.

Jonathan Sickon was great. He took the time to work and resolve the issue I had. Highly recommend him.

Excellent service and support team.

My email address was blacklisted, but the folks at lightspeed resolved that issue immediately. They considered how important was that I was connected. Great job!

I called and immediately had help, through the process of getting my phone system set up. Excellent customer service, Thank you, Joseph!

Great phone service with excellent customer service and good pricing

The LightSpeed platform has allowed us to make outbound phone calls adding 500k in quoted premium in the last 30 days. I couldn't be happier.

Highly recommend Lightspeed. Thank you for your great service Justin.

Lightspeed is very quick to help us resolve issues and changes. We really value their speed!

I’ve been a customer for three years, and I’ve noticed a consistent issue with service accuracy. Whenever I request updates—such as adjusting business hours or setting the correct voicemail recordings for when we are unavailable or out of …

Great people, very knowledgeable, patient, and fast. Thomas and Nigel did a great job setting up a couple phones for our Allstate office, as well as making sure I had PDFs for manuals needed. …

Knowledgeable and helpful, the features and options we now have are great!

The onboarding process was smooth, and the follow-up support has been a great experience. Over the years, I’ve implemented several VOIP systems, and this has been by far the easiest. Lightspeed takes care of the phone provisioning and setup …

Lightspeed Voice has never disappointed me when it comes to service and tech support. Thay are always eager to help and will gladly answer any questions we might have.

Be careful about being locked into a long term contract with them and be ready to pay out the full length of the contract even if they didn't tell you up front that they would lock you into the agreement. …

Lightspeeds customer service is second to none. Always attentive and fast. When we switched providers were there issues? Yes, some. But that's to be expected to a degree. After dealing with a previous provider whose hold times were …

Lightspeed Voice has been a great partner for our agency. For users like me who prefer to have a desktop phone with the ability to use a softphone, but also not the most techy to handle all the backend set up, LV is the best choice.

We recently signed up for Lightspeed Voice, and we couldn’t be happier with our decision! The system is incredibly user friendly, and it’s packed with features that will undoubtedly optimize our call operations. From seamless call handling …

I’ve been an active customer for several years now, and my experience has been nothing but great. Their service has been wonderful I really appreciate the prompt response to any issues that come up with our system, and everything gets …

We have had lightspeed for 5 years or so. We have never had an outage due to their systems. Email and phone requests for support are answered timely with amazing techs that REALLY know their product and are professional with just the right amount of friendliness. I hope we never have to stop using them for our phone system.

LightSpeed has been a smooth transition for our company. Nigel was great to work with and was always willing to help with any issues that we had come up, and he is always very quick to respond. We have had a great experience with LightSpeed.

Our agency has been with Lightspeed Voice for over 2 years now and every time I have an issue, there is an immediate resolution. The staff are all wonderful, friendly and professional. They are always helpful and even take the time to walk me through things I can do on my own for our agency. I HIGHLY recommend.
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Lightspeed Voice has been a wonderful company to work with. I transitioned my agency from a very "archaic" phone system and their technology has been awesome to work with. It has allowed me access to my data on a whole new level to help me hold my team accountable. Highly recommend :)

I'm new to Lightspeed with my insurance company. The customer service has been remarkable. Always answers to emails and callbacks. Reps are knowledgeable and helpful learning new features. No dropped calls. No problems with sound quality. Very happy!

Our agency is relatively new with Lightspeed and I can say with utmost certainty that we have made the correct decision in utilizing their services. Response time is so quick and the confidence I have in their team to solve any issues we've had far exceeds our previous provider. Thank you Lightspeed!

Lightspeed customer service is always great. I had the pleasure of working with Hunter who was able to solve my issue quickly. This company is really great!

Tyler did a great job getting my calls logged in. He was very thorough when checking my phone line.

Love Lightspeed Voice. The system is awesome and easy to use and the people are top notch!

Friendly, prompt service. Lightspeed always gets the job done. Special shout out to Jonathan. I can throw 1000 requests at him and he always gets it done.

I was on vacation and my 72-year-old mom was in charge. We had an issue that affected the phones. She is not good with tech but support quickly responded and got the phones, our life-blood, working within minutes.

Great company, excellent service at all times. Customer service always giving the best and well prepared for any question.

I recently switched to their phone service; the process was smooth and professional. Andrew the sale person was very patient and accommodating. Jeremy the onboarding specialist was very knowledgeable and accessible. I will would definitely recommend them.

We switched to lightspeed after a miserable experience with one of their competitors and lightspeed has been an absolute breath of fresh air! The onboarding process was fast and efficient, and we received excellent coaching and instruction throughout the process. They have delivered tremendously on all our needs.

The customer service at Lightspeed is top notch--they are so helpful whenever we need to make changes to our configurations!

Great sales team and amazing support. I just switched from Vonage to Lightspeed. I am kept updated on the progress of porting my number and the delivery of equipment.

We have recently moved our phone system over to Lightspeed and are very thankful we did! They made the transition very easy and have responded to all our questions and needs in a very timely manner.

I recently had the pleasure of working with Cory from tech support, and I can’t say enough good things about the experience. From the moment I called in, Cory was friendly, professional, and incredibly knowledgeable. He patiently listened …

Update - I'm very happy with their customer service, they are attentive and do their best to address every situation. They have updated the phone app so it includes texting; however, the windows app still needs to be updated. I also don't …

Michael was most cordial and very knowledgeable in offering his assistance to me this morning. Problem was resolved quickly and efficiently!

love the service, very fast, kind, and professional to work with. Quick responses and fixes. Any time I have ever had to call in for help its been a very quick process and I am back online. From working at home to being back in the office Lightspeed is a great company to use!

Lightspeed Voice is great! The system is very easy to use and on the rare occasion I need help I can reach someone in the support group very quickly, and the support is US based! This is how it should be!

I called in after hours and spoke to Joe He developed a ticket for me and in no time had me through the system set up with any questions answered. Very patient knowledgeable and able to take care of my issue in a short amount of time. What a great guy. Very pleased and happy with the service

Lightspeed Voice has awesome customer service.

Thanks, Lightspeed. …

LightSpeed Voice has turned something as simple as a caller ID update into a never‑ending saga. Three months later, I’m still waiting while they point fingers at some mysterious third party. At this point, I’m convinced the “third party” is …

1/29/26- Spoke with Anita Anger; Always a pleasure calling Lightspeed, they are efficient and have excellent customer service! …

These guys are awesome, very responsive support team. Products offered work great and constantly getting upgrades based on feedback. Want to give a shout out to Adrian in their tech department, always prompt and helpful!

Very happy with Lightspeed so far, as a new customer. Rick G.

Miquel a lightspeed answered my questions quickly and professionally. Lightspeed has the best customer service bar none in the VOIP space and maybe in the insurance space.

We've been using Lightspeed Voice for over 10 years. Have checked the market a few times. Have never found any competitor that provides such good value. Their tech support and customer support has been very responsive on the handful of times we've needed them over the years. A very reliable system overall.

A phone system that is so much more and works so flawlessly. The customer service is there when ever you need them. Even the sales person is there if you need them. Lightspeed works perfect for our insurance agency and I would defiantly recommend them to anyone that is looking for a cloud VOIP.

This phone company provides fantastic customer service. They are prompt, courteous, patient. Each and every person I have ever communicated with knows their job well and has treated myself and the company I work for with respect and …

We've used LightSpeed for several years now. I love their texting/faxing/voice capabilities. If there are issues, they are normally fixed quickly with professionalism and friendly folks! Tyler recently fixed an issue I was having with …

Michael was fantastic—extremely helpful with all my questions and the updates needed on our account. He was very friendly and took the time to explain things I wasn’t familiar with. Five-star service

Customer service and Tech support are always AWESOME!!
We have had their phone service for our Agency for over a decade and not only is it very reliable but anytime we have an issue the Tech support team provides fast, friendly personalized service and we so much appreciate them!!

Very Professional and responsive to our needs. You get to talk to outstanding support staff.

Placed a request late Monday evening and received a response first thing on Tuesday morning that the request was taken care of. Really appreciate the quick turnaround and communication - thank you!

Giving them the opportunity to fix something. Their contract "auto renews" and they mention nothing of the sort at any point during onboarding. Then, when you decide to cancel service they would like to enforce it. STAY AWAY!!! I'll be having my state's attorney general review this.

Great Customer Service. If you have a problem, they get you taken care of ASAP!

Excellent service with LSV; from the helpdesk to the equipment, tutorials & everything inbetween. If your considering business lines for your office communications, look no further. Highly recommended...

I have been using Lightspeed Voice for many years. Their product and their support have always been at the highest level. I would recommend Lightspeed Voice to anyone!

These guys are awesome! Always super knowledgeable, friendly and PATIENT! A lot of us at my office are a bit technologically challenged and we never hesitate to call them. Highly recommend!

We use them at work and they are great! Tech support and service are always friendly and patient!

We have been using for years and all around they are great. Technology is always being updated to make things easier on us. They have little to no wait time when you call plus other forms to reach them and submit tickets. They are great …

I highly recommend for your business needs. Whenever I have issues with the phone system, they are quick and courteous. They also follow up afterwards to make sure the issue has been resolved completely.

LightSpeed Voice has been outstanding in their commitment to taking care of their customers. Their dedication to providing top-tier service is evident in every interaction. The technical support staff is excellent—always responsive, …