LMi.net Berkeley - MSP Reviews, Trust Score & AI Analysis

LMi.net operates as a Balanced MSP with notable strengths in Fast response times, Helpful support team. The company appears best suited for 1-25 employees (small business) organizations seeking High-touch IT support.
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⭐ 4.3 (45 reviews) AI Trust Score: 62/100 Professional IT Partner Established MSP

Operational Scorecard

Operational scoring combines customer sentiment analysis, service quality indicators, technical capability signals, and support responsiveness patterns identified across public review sources.

Support Responsiveness
85/100

Reflects responsiveness, helpdesk efficiency, ticket handling consistency, and ongoing support availability.

Communication Quality
70/100

Measures communication clarity, client responsiveness, status updates, and ongoing customer interaction quality.

Technical Expertise
70/100

Represents infrastructure expertise, cloud operations maturity, troubleshooting depth, and technical service capabilities.

Relationship Management
80/100

Evaluates long-term customer engagement, account management quality, and client relationship consistency.

Cybersecurity Readiness
70/100

Indicates perceived cybersecurity maturity, risk management capability, and infrastructure protection readiness.

Best For 1-25 employees (small business) environments needing managed IT support
Support Model High-touch
Strongest Area Support Responsiveness
Operational Profile Balanced MSP

✨ AI Insights for LMi.net

62
Trust Score
25
Analyzed Reviews

😊 Positive: 76%

😐 Neutral: 4%

😠 Negative: 20%

🌐 Visit Website

Berkeley, California

LMi.net Quotes?

Operational Overview summary

Operational Scoring

85
Support
70
Communication
70
Technical
80
Relationships
70
Security

Operational Characteristics Customers Frequently Mention

Fast response times
Helpful support team

Most Common Customer Feedback Themes

Fast response times
Helpful support team
customer
internet
when

AI Review Intelligence Summary

Based on 25 reviews averaging 4.1 stars, overall feedback is strong. Customers most often mention responsive support, helpful support.

Customer Review Highlights

Shawn Hu

These guys are great, had solid service from them for over a year with no complaints at a good rate. …...

Lucia Rose

Lmi is the epitome of a local, human based service that is responsive, efficient, reliable and relatable. I’m so grateful that I can turn to them when an issue arises. Lmi seems to genuinely care and want to fix your problem. Thank you Lmi...

Katie S

Just transferred my website over to LMI and their support was absolutely amazing. They helped me find all the files to get my site working on the domain and were patient, responsive and FAST!...

HighSpirits w Mika

Omg!!! I wanted to cancel Comcast because their Internet services costs are outrageous!! One day last year my sister put me on to Lmi.net. Everytime and I mean, everytime the interaction with the employees are professional & pleasant.I …...

ira marlowe

AMAZING upgrade from Comcast. Much faster internet, more responsive customer service, at about ONE THIRD THE PRICE. Comcast deserves to go the way of Blockbuster....

Review Data Sources

Customer sentiment analysis, trust scoring, and operational insights on this page are generated from publicly available Google my business reviews, ratings, direct review submissions and service-related feedback aggregated from online platforms.

Google AI Sentiment Analysis Review Pattern Detection

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When This MSP Is A Strong Fit

  • Businesses needing highly responsive support
  • 1-25 employees (small business) organizations seeking managed IT services

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