Lockbaud MSP Review: Ratings, Trust Score & Services in Kansas City

Lockbaud is a Established, High-Volume MSP based in Kansas City, holding a 4.9/5 rating across 62 reviews. Customers most often mention Fast response times, Strong communication, Professional client interactions, Exceptional customer satisfaction. Best suited for 25-100 employees organizations seeking high-touch IT support.
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⭐ 4.9 (62 reviews) AI Trust Score: 92/100 Professional IT Partner Highly Established MSP

Operational Scorecard

Operational scoring combines customer sentiment analysis, service quality indicators, technical capability signals, and support responsiveness patterns identified across public review sources.

Support Responsiveness
85/100

Reflects responsiveness, helpdesk efficiency, ticket handling consistency, and ongoing support availability.

Communication Quality
85/100

Measures communication clarity, client responsiveness, status updates, and ongoing customer interaction quality.

Technical Expertise
70/100

Represents infrastructure expertise, cloud operations maturity, troubleshooting depth, and technical service capabilities.

Relationship Management
80/100

Evaluates long-term customer engagement, account management quality, and client relationship consistency.

Cybersecurity Readiness
70/100

Indicates perceived cybersecurity maturity, risk management capability, and infrastructure protection readiness.

Best For 25-100 employees environments needing managed IT support
Support Model High-touch
Strongest Area Support Responsiveness
Operational Profile Established, High-Volume MSP

✨ AI Insights for Lockbaud

92
Trust Score
26
Analyzed Reviews

😊 Positive: 100.00%

😐 Neutral: 0.00%

😠 Negative: 0.00%

🌐 Visit Website

Kansas City, Kansas

Lockbaud Quotes?

Business Support Operations Analysis summary

Operational Scoring

85
Support
85
Communication
70
Technical
80
Relationships
70
Security

Operational Characteristics Customers Frequently Mention

Fast response times
Strong communication
Professional client interactions
Exceptional customer satisfaction

Most Common Customer Feedback Themes

Professional client interactions
Fast response times
Strong communication
Technical execution concerns
lockbaud

AI Review Intelligence Summary

Based on 26 reviews averaging 5.0 stars, overall feedback is excellent. Customers most often mention professionalism, responsive support, strong communication. Some reviewers raised concerns about technical execution concerns.

Customer Review Highlights

Daniel Gabriele

Sam was freaking awesome! He was amazing fixing our problems! The very best to support your law firm with computer issues!...

Anna Holtzhausen

Lockbaud has been an absolute pleasure to work with. Their team gets us sorted out in no time every single time we need assistance. They are efficient, professional, knowledgeable, and always willing to help. …...

Versfeld Law

They handle all our IT needs, they are brilliant. Very responsive, willing to go beyond the call of dutym and always very efficient. Both Sam and Angel are a pleasure to work with....

Kimberly Ann

Lockbaud is my go to for all things technology! They are a relationally-driven company, expert in their industry and committed to excellence in service delivery. …...

Zachary Hausner

I have worked with Lockbaud for years. They have always provided good service and communication....

Review Data Sources

Customer sentiment analysis, trust scoring, and operational insights on this page are generated from publicly available Google my business reviews, ratings, direct review submissions and service-related feedback aggregated from online platforms.

Google AI Sentiment Analysis Review Pattern Detection

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When This MSP Is A Strong Fit

  • Businesses needing highly responsive support
  • 25-100 employees organizations seeking managed IT services

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