LOGIX Fiber Networks

If you need phone service or Internet, please look else where. Horrible service, if you line is down expect repairs atleaat a week. After they are done expect it to go down and again then wait another week. PLEASE SAVE YOURSELF THE HEAD …

I've been trying to get ONE FAX LINE moved over from Comcast to Logix because we have data with them ALREADY. I've been contacting "MANAGEMENT" for THREE WEEKS. Unacceptable. I would never recommend this company to anyone. I've never seen …

I noticed a break that LOGIX should fix for me, I called the customer care number, and within 10 minutes with minimal questions about the circuit details, they were able to fix it without downtime !

Wish I could give them zero stars!! The customer service if horrific--they are unwilling to listen and help get issues resolved. They assign you a ticket number and then never call back to follow up on the issue. Would not recommend this company to my worst enemy!!!

Horrible company! Do not do business with LOGIX. Customer care department is a joke! The representatives answer the phone eating and chewing gum. You can clearly hear music playing in the background. Account managers are lazy! You have to …

We are in a Logix smart building and the Logix fiber internet speed is awesome.

They are really easy do business with. As a Property Mgmt Professional having …

Terrible, terrible provider. Avoid at all cost. I disconnected service. All phone numbers ported over. They are still billing me. I called. Customer care made me hold for over an hour. Then the person I get on the phone says he has to …

We have been a Logix customer for over 10 years. Last year we switched to their new fully owned metro fiber and could not be happier. While the speed is great, the best benefit is we are no longer plagued with AT&T leased lines that would go down.

Nothing but problems. Awful internet connection which screws up our phones, faxing and basically the whole business. So much wasted time messing with this company.

I've been using Logix for 8+ years now for both phone and internet. All my experiences have been great with both their customer service and sales. I recently had an issue with a 3rd party offsite backups and they were saying our ISP was …

Awful Can’t get any one to speak to you after your bill mysteriously almost doubles. You call in they say you need to speak to account manager who will never answer or call back. Even tried to act like new sell to get someone to work out reasonable plan. After 3 months and 7-8 attempts finally going to switch to comcast business!!

We have been a very happy customer of Logix for the past 20+ years. They have a wonderful sales team, and an extremely helpful customer service department as well.

Cheryl Horbelt is the only reason I love using Logix. Cheryl is always available to answer questions and responds in a timely manner to all in inquires. Great customer service!

Before and during their sign-up process, I made sure our internet service was going to be 2 MegaBYTES/sec and not 2 MegaBITS/sec. I outlined the speed difference (8x difference), linked to articles that explained the difference; and did …

Worst company to deal with in Houston. Customer service ends once you sign the 2/3 air tight agreement. No communication from them on how to set anything up. They refer you to their piss poor website for instructions. For services that …

you should not do any business with this company, I was made mistake and stay with them in past 3 years. After we relocate our office to new location, they automatically extend contract 3 more years, their rate is almost double on the market. this is a company that does not honestly doing business.

We switched from ATT to Logix and we have not had any major issues. They have responded to each and everyone of my questions or concerns promptly. We are happy we are with Logix.

I would never suggest Logix for small business! They are not customer friendly when it comes to cost friendly or understanding of small business needs. I have issues everytime I call them with unfriendly customer service. #logix #logixcommunications

We been Logix's customer almost 10 years. But we don't want to use their service in future . …

Listen to all the reviews people. I got stuck with Logix because my IT company suggested it, and WOW MISTAKE! TERRIBLE customer service, outrageous prices, and they make it impossible to get out of the contract.

I've used Logix for over a decade and they've been a solid provider. All issues have been dealt with urgency. We've been using their Fiber service and it's only gone down once; someone hit the buried line.

Our company had Logix for 24 months, we had three outages over a week long each because the building that hosts the tower didn’t have power. Recently our internet was out two weeks and the support team told us to call center point for a resolution. Logix leadership refused to let us out of our contract. Stay away from this company!

I looked as some of the low reviews and don't see why. We've been with them for a couple of months now and the switch-over was seamless and the service is excellent. I would definitely recommend.

Costumer service is non existent. All you hear is music but no one picks up the phone. I then called the sales team for a simple question who then forwarded my call twice to costumer service. The third time I asked not to be forwarded …

This by far is the worst customer service of any company!!! They are all nice at first when they want you to sign up, they will bend of backwards. Once they have your signature on that dotted line.....ALL HELL WILL BREAK LOOSE! They will …

Stay away!! Terrible service and unreliable internet. Once they lock you into a contract you're on your own, worst customer service I've ever witnessed, and my interest randomly goes out. The response "we will fix it as soon as possible" sometimes takes days

We have been a longtime customer with Logix; I had used their services in previous companies as well...we are currently in one of their lit buildings. We use Logix fiber because it was cost efficient and they have a reputation for great …

As a technology professional, I have been working with Logix for several years and have been very happy with the service and delivery. …

Terrible service of Logix! Bad customer service and ridiculous extra charges. We were charged for additional email storage fees for over one thousand dollars. After contacting with their customer service, complying with their instruction to …

DO NOT USE THIS COMPANY. When you call no one is willing to help with an issue or a change, only your worthless "account manager" is able to do anything. If you are ever so fortunate enough to get a call back from your account manager, …

The Customer Care department should change its name to the "Customer I Don't Care" department. On the few occasions I have had to call with a question or an issue they have been extremely UNhelpful and act like I am interrupting their …

Horrible horrible horrible company. And they’re getting worse and worse by day. Trash customer service. I’m paying double for what att or Comcast would charge me for the horrible service I get. Logix is going to go down very soon. You guys are incompetent.

As the Director of Sales and Marketing in Houston's highly competitive Hotel market, I was looking for a way to enhance our guests experience while on property. The Logix fiber team delivered an internet fiber optic connection to the …

DO NOT USE LOGIX. The contract auto-renewed when we did not want it to do so and we could not cancel it unless we paid in full for every month remaining of the "new" contract term IN ADDITION TO other cancellation fees. The internet has …

LOGIX Fiber Networks has been reliable, responsive and responsible. Had a momentary interruption of service after the city block lost power and before the backup generator started. Faxes were not going through and LOGIX was called to …

I do not like the way that Logix has handled our account. First we were quoted a certain amount for their services. The second statement we received was different from the first bill. It was much more expensive, and there were unexplained …

Would give 0 stars if I could. Terrible customer service. AVOID THIS COMPANY. Brenda Weaver should be replaced. Billing department needs serious attention. Takes weeks to post payment after submission. In the meantime, service will quickly …

Do not use this company for your telephones. We have it at my office where we NEED phones to be forwarded to an on-call number after hours for medical emergencies. Numerous times we have been told the phones will forward and they do not, …

Absolutely terrible experience — avoid Logic Fiber Network if you value communication or basic support. As a Director of Customer Experience for my own company and over 15yrs in customer experience field I am qualified to write this. …

The worst service, technical support and account specialist. We've been with Logix for about 4-5 years now and have had so many outages that I've lost track. …

The only time our company has ever had an issue with service is when the copper lines Logix has to use have issues and that is a transmission line company issue. We have had many communications companies and Logix is the only one that …

DO NOT USE THIS COMPANY. Not only are their services unreliable, but they will screw you any chance they get. In addition, there are other companies with much better, less expensive service. STAY AWAY FROM LOGIX!!!!!

This is a horrible company with no concern for their customers. I have used them for almost five years and now have been trapped into another 2 years. Never use this company. …

Avoid this company. We had terrible internet service at our office to a point at which we had to get another internet provider. The account cancellation process has taken over 4 months as they refuse to respond to multiple phone calls and …

Logix has treated all my clients great! Reliable service at a very reasonable price!

Our entire production facility has lost network connectivty for 25 hours and Logix has been very unresponsive. I have not heard from my account manager. The sales guy who I was in contact with is not managing this situation. …

They promised to provide training after they installed my phones and internet. I am yet to hear back from them. After calling 4 times they sent me an email containing my log in information to the portal that gives me access to change call …

Great team at Logix. Very caring and turned a difficult start to our relationship into a fantastic long-term partnership that benefited our company tremendously. Great job Logix!

I tell my clients to stay away from this company. They are expensive, have terrible customer service and lack internal interdepartmental controls. One of my clients followed all contractual requirements and disconnected timely and properly …

Extremely disappointed - I have been a Logix customer for 16 years and wanted to get out a couple of months early on a 3 year contract that is no longer meeting the needs of my customer. BE WARNED - YOU WILL BE CHARGED IN FULL TILL THE END …

Hands down, the WORST internet and telephone provider in the city. Not worth even worth the 1 star I am forced to give here. From one small business operator, save yourself the heartache! Do not use this company! They do not honor their …

This company sucks to the bone, we've been with them for over 10 years they are overpriced and charge us service fee for repair when their line has problem that can not be fix over the phone. We are switching to comcast. I can get 15x faster speed and cell backup with comcast fiber for the same monthly fee.

I have had Logix for over two years now as our primary Internet provider and have had nothing but a great experience with them.

Do not do business with Logix. But if you must, here are some things you should know.
1. From day one change your account so that it cannot auto renew. Do this in …

Horrible sales team. Very rude on the phone. After not moving forward, the sales guys said, "Well, whatever". Horrible experience just getting a quote.

I wish I could give zero stars. They are not even worth a one star. Yes, Im sending the same message out on Yelp and other social medial platforms to insure that consumers do not get treated as bad as me. …

I will give them a 0 star. AVOID THIS COMPANY LIKE A PLAGUE. First I were not told it was 3 years contract. I later found out. So I continued to pay the 3 years although we switched to COMCAST from LOGIX due to low INTERNET speed. But at …

Never recommended this company for small business, horrible service, almost 40% of your bill will be added for "TAX", and disconnected fee will be charged even the contract is terminated, which is never mentioned IN the contract. Cheating company

0 Stars. Horrible service with slow internet that does not clock at what mbps you buy. Unrealistic contract termination fees. Do not go into business with this company.

Our internet has been down for 2 hours, so far, for the second time this month... That coupled with their bad support in general make this one of the worst companies to get business internet from. I would give zero stars if possible. Hopefully they change everything about their company or go out of business soon.