Lumos Reviews, Services & Trust Score
✨ AI Insights for Lumos
Trust Score
Analyzed Reviews
😊 Positive: 85%
😐 Neutral: 10%
😠 Negative: 5%
High Point, North Carolina
Lumos Quotes?MSP Intelligence Profile
Operational Scoring
Operational Characteristics Customers Frequently Mention
When This MSP Is A Strong Fit
- Organizations prioritizing relationship-driven IT support
- 10-100 employees organizations seeking managed IT services
Estimate Potential IT Support ROI
Businesses comparing managed IT providers often evaluate operational efficiency, downtime reduction, cybersecurity risk reduction, and long-term support costs.
Launch MSP ROI Calculator >>Situations Where Alternatives May Be Worth Comparing
- Businesses with advanced cybersecurity compliance requirements
- Organizations preferring providers with larger review histories
- Multi-location enterprise infrastructure environments
Most Common Customer Feedback Themes
AI Review Intelligence Summary
Customers generally report positive experiences at AT&T stores, highlighting helpful, knowledgeable, and friendly staff who assist with phone upgrades, bill reviews, and service setups. Many reviewers praise specific employees like Shawn, Brittany, Dylan, and Phillip for their exceptional customer service and problem-solving skills. Some customers appreciate the cost savings and ease of transitioning to AT&T from other providers. However, a few mention encountering unhelpful or rude staff and unresolved service issues. Overall, the service is described as efficient, courteous, and customer-focused, with quick resolutions and personalized attention being common themes.
Customer Review Highlights
Came in and there was a rude unhelpful young man. He was speaking in jargon and telling me laws as to why he cannot help me unless I was an authorized user. I explained I understood and made a call to have me set up as an authorized user. …...
Very satisfied with my experience working with Shawn at AT&T 1334 EAST DIXIE DRIVE. It was excellent and super easy to upgrade my device, Shawn was able to answer all of my questions and I was able to upgrade to the phone I wanted that met …...
Yall 10/10!!!! I traded in my 14 when I was paying 140 a month with t mobile and now with AT&T I’m only paying 95!!!!...
Review Data Sources
Customer sentiment analysis, trust scoring, and operational insights on this page are generated from publicly available Google my business reviews, ratings, direct review submissions and service-related feedback aggregated from online platforms.
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