Marshall's Computers (Lake Havasu City) - 3.9/5 Rated MSP Reviews & Services

Marshall's Computers - Computer Repair in Lake Havasu City is a Balanced MSP based in Lake Havasu City, holding a 3.9/5 rating across 21 reviews. Best suited for 1-25 employees (small business) organizations seeking standard IT support.
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⭐ 3.9 (21 reviews) AI Trust Score: 48/100 Professional IT Partner Established MSP

Operational Scorecard

Operational scoring combines customer sentiment analysis, service quality indicators, technical capability signals, and support responsiveness patterns identified across public review sources.

Support Responsiveness
70/100

Reflects responsiveness, helpdesk efficiency, ticket handling consistency, and ongoing support availability.

Communication Quality
70/100

Measures communication clarity, client responsiveness, status updates, and ongoing customer interaction quality.

Technical Expertise
70/100

Represents infrastructure expertise, cloud operations maturity, troubleshooting depth, and technical service capabilities.

Relationship Management
70/100

Evaluates long-term customer engagement, account management quality, and client relationship consistency.

Cybersecurity Readiness
70/100

Indicates perceived cybersecurity maturity, risk management capability, and infrastructure protection readiness.

Best For 1-25 employees (small business) environments needing managed IT support
Support Model Standard
Strongest Area Support Responsiveness
Operational Profile Balanced MSP

✨ AI Insights for Marshall's Computers

48
Trust Score
5
Analyzed Reviews

😊 Positive: 60.00%

😐 Neutral: 0.00%

😠 Negative: 40.00%

🌐 Visit Website

Lake Havasu City, Arizona

Marshall's Computers Quotes?

Operational Assessment summary

Operational Scoring

70
Support
70
Communication
70
Technical
70
Relationships
70
Security

Most Common Customer Feedback Themes

marshall
issue
drive
work
issues

AI Review Intelligence Summary

Based on 5 reviews averaging 3.6 stars, overall feedback is mixed. Reviews are largely general in nature without a strong recurring theme.

Customer Review Highlights

Dasha Hervey

Professional environment. Marshall is pleasant to work with and knowledgeable. Addressed my HP lap top issues under one minute. I appreciated his explanation of the issue and future resolve. Highly recommend and would utilize their services should I have any future concerns....

Inapplicable Perspective

I can happily recommend this store. Marshall is very friendly and he was happy to work on my PC, even going so far as to dig in and diagnose the issue on the spot. Time to go hunt down a new motherboard, but at least I've got a go-to local place for computer repair. Thanks!...

Vicki Gowey

Took my laptop in to have all my pictures downloaded to a TB thumb drive and have my hard drive cleaned up. Also had an issue with the start button sticking. Marshall called me the next day, said it was done. Checked the thumb drive when I …...

FACE

Well was first recommended to Marshall from a gentleman from Staples. I've had some issues with my website and needed someone to fix it. I get on the phone with Marshall speak several times he's an amazing individual he direct me Tara. Now …...

Dustin Trilla

I took my daughters iPad there to get fixed to get screen replaced. Very nice guys, very cool. But after a week , I come to pick it up and the screen was not put on all the way, it was falling off, so I asked him to please fix that. After …...

Review Data Sources

Customer sentiment analysis, trust scoring, and operational insights on this page are generated from publicly available Google my business reviews, ratings, direct review submissions and service-related feedback aggregated from online platforms.

Google AI Sentiment Analysis Review Pattern Detection

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When This MSP Is A Strong Fit

  • 1-25 employees (small business) organizations seeking managed IT services

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