Operational scoring combines customer sentiment analysis, service quality indicators, technical capability signals, and support responsiveness patterns identified across public review sources.
Reflects responsiveness, helpdesk efficiency, ticket handling consistency, and ongoing support availability.
Measures communication clarity, client responsiveness, status updates, and ongoing customer interaction quality.
Represents infrastructure expertise, cloud operations maturity, troubleshooting depth, and technical service capabilities.
Evaluates long-term customer engagement, account management quality, and client relationship consistency.
Indicates perceived cybersecurity maturity, risk management capability, and infrastructure protection readiness.
😊 Positive: 20%
😐 Neutral: 0%
😠 Negative: 80%
Lansing, Michigan
Metronet Telecom Inc Quotes?Based on 25 reviews averaging 1.9 stars, overall feedback is below-average. Customers most often mention helpful support, responsive support. Some reviewers raised concerns about technical execution concerns.
Our internet installed on 4 / 6/ 26 and was told that they would bury line in 20 days .I called back today & was told it would be 60 days now .our landlord was mowing lawn today and ran over the line . I then just canceled the service cause …...
Tenants at my duplex requested internet service, and instead of getting property owner approval, metronet showed up at the house, drilled holes into the exterior, and then showed up a few days later to bury Internet cables in my backyard, …...
The low reviews are for the provider Metronet, not this company. Dave Choma and his crew take care of our phones and computers. Very happy after 15 years of good service. They just put in all new phones, VOIP, and fiber is coming this year so we will take advantage of that with the help of Dave Choma....
Terrible, had ATT, couldn't wait to switch, now I'll switch back. We had to add booster to get service through our entire small building. Still get "you are offline" notices regularly. Customer service non-existent. Takes forever to get a …...
The speeds will not keep up with the package names for long after you start service. Prices will increase far beyond (double) the original stated rate within a year....
Customer sentiment analysis, trust scoring, and operational insights on this page are generated from publicly available Google my business reviews, ratings, direct review submissions and service-related feedback aggregated from online platforms.
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