Metrotel Networks Hempstead - MSP Reviews, Trust Score & AI Analysis

Metrotel Networks | Business Telephone Systems & VOIP/Cloud Phone System Specialists | AVAYA PARTNER operates as a Balanced MSP with notable strengths in Fast response times, Helpful support team. The company appears best suited for 1-25 employees (small business) organizations seeking High-touch IT support.
Metrotel Networks | Business Telephone Systems & VOIP/Cloud Phone System Specialists | AVAYA PARTNER logo

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⭐ 4.7 (23 reviews) AI Trust Score: 69/100 Professional IT Partner Established MSP

Operational Scorecard

Operational scoring combines customer sentiment analysis, service quality indicators, technical capability signals, and support responsiveness patterns identified across public review sources.

Support Responsiveness
85/100

Reflects responsiveness, helpdesk efficiency, ticket handling consistency, and ongoing support availability.

Communication Quality
70/100

Measures communication clarity, client responsiveness, status updates, and ongoing customer interaction quality.

Technical Expertise
70/100

Represents infrastructure expertise, cloud operations maturity, troubleshooting depth, and technical service capabilities.

Relationship Management
80/100

Evaluates long-term customer engagement, account management quality, and client relationship consistency.

Cybersecurity Readiness
70/100

Indicates perceived cybersecurity maturity, risk management capability, and infrastructure protection readiness.

Best For 1-25 employees (small business) environments needing managed IT support
Support Model High-touch
Strongest Area Support Responsiveness
Operational Profile Balanced MSP

✨ AI Insights for Metrotel Networks

69
Trust Score
23
Analyzed Reviews

😊 Positive: 91.304347826087%

😐 Neutral: 0%

😠 Negative: 8.695652173913%

🌐 Visit Website

Hempstead, New York

Metrotel Networks Quotes?

Service Delivery Operational Analysis summary

Operational Scoring

85
Support
70
Communication
70
Technical
80
Relationships
70
Security

Operational Characteristics Customers Frequently Mention

Fast response times
Helpful support team

Most Common Customer Feedback Themes

Helpful support team
Fast response times
system
phone
metrotel

AI Review Intelligence Summary

Based on 23 reviews averaging 4.7 stars, overall feedback is excellent. Customers most often mention helpful support, responsive support.

Customer Review Highlights

Mark Stephen

Amazing team here that put our new internet service and office phone system in at our corporate office. They made the port and installation very easy, and coordinated the entire project for us from start to finish. We would like to take …...

David Nedunilam

We recently switched our hotels services and telecommunications system to Metrotel. They were able to efficiently switch out all 90 rooms with ease and we have very limited downtime on our services during the transition. I especially …...

Logan Francis

Great technicians that helped us and overall a very easy move to the new phone system. Love the new cell phone application. Thank you guys!...

Louis Salazar

Just renewed with this company again on our phone system contract; just really amazing work this team does across the board. This is my second company that I am with that uses Metrotel Networks as their telecom vendor. We switched this time …...

Next Generation Pharmacy

Derek was extemely thorough and helpful setting up our phone system. The whole process was super easy and helped our business greatly! I cant say enough good things. Thank you...

Review Data Sources

Customer sentiment analysis, trust scoring, and operational insights on this page are generated from publicly available Google my business reviews, ratings, direct review submissions and service-related feedback aggregated from online platforms.

Google AI Sentiment Analysis Review Pattern Detection

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When This MSP Is A Strong Fit

  • Businesses needing highly responsive support
  • 1-25 employees (small business) organizations seeking managed IT services

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