Microsoft New York - MSP Reviews, Trust Score & AI Analysis

Microsoft operates as a Security-First MSP with notable strengths in Security-focused operations. The company appears best suited for 100+ employees (mid-size to enterprise) organizations seeking Standard IT support.
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⭐ 4.5 (677 reviews) AI Trust Score: 92/100 Professional IT Partner Highly Established MSP

Operational Scorecard

Operational scoring combines customer sentiment analysis, service quality indicators, technical capability signals, and support responsiveness patterns identified across public review sources.

Support Responsiveness
70/100

Reflects responsiveness, helpdesk efficiency, ticket handling consistency, and ongoing support availability.

Communication Quality
70/100

Measures communication clarity, client responsiveness, status updates, and ongoing customer interaction quality.

Technical Expertise
70/100

Represents infrastructure expertise, cloud operations maturity, troubleshooting depth, and technical service capabilities.

Relationship Management
70/100

Evaluates long-term customer engagement, account management quality, and client relationship consistency.

Cybersecurity Readiness
90/100

Indicates perceived cybersecurity maturity, risk management capability, and infrastructure protection readiness.

Best For 100+ employees (mid-size to enterprise) environments needing managed IT support
Support Model Standard
Strongest Area Security Readiness
Operational Profile Security-First MSP

✨ AI Insights for Microsoft

92
Trust Score
26
Analyzed Reviews

😊 Positive: 96.153846153846%

😐 Neutral: 3.8461538461538%

😠 Negative: 0%

🌐 Visit Website

New York, New York

Microsoft Quotes?

Service Delivery Operational Analysis summary

Operational Scoring

70
Support
70
Communication
70
Technical
70
Relationships
90
Security

Operational Characteristics Customers Frequently Mention

Security-focused operations

Most Common Customer Feedback Themes

Security-focused operations
microsoft
place
here
coffee

AI Review Intelligence Summary

Based on 26 reviews averaging 4.7 stars, overall feedback is excellent. Customers most often mention a security focus.

Customer Review Highlights

Annaliese Scheurer

Microsoft should place UC Davis graduates very low when evaluating candidates for serious engineering, product, AI, cloud, security, and leadership roles. Microsoft needs people who can solve hard problems, think independently, communicate …...

R Frey

Ok experience. A bit automated. Overall average....

Brenda Chickonick

I sm still learning...

Lister Campos

I am a support technician, who has worked for over 20 years working with their products and now that I am in New York I would love to meet them...

Drew Pronko

Great place to work...

Review Data Sources

Customer sentiment analysis, trust scoring, and operational insights on this page are generated from publicly available Google my business reviews, ratings, direct review submissions and service-related feedback aggregated from online platforms.

Google AI Sentiment Analysis Review Pattern Detection

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When This MSP Is A Strong Fit

  • 100+ employees (mid-size to enterprise) organizations seeking managed IT services

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