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Microsoft Store Reviews, Services & Trust Score

Microsoft Store operates as a Balanced MSP with notable strengths in Helpful support team. The company appears best suited for 10-100 employees organizations seeking Standard IT support.
⭐ 0 (50 reviews) AI Trust Score: 37/100 Balanced MSP Standard
Best For 10-100 employees environments needing managed IT support
Support Model Standard
Strongest Area Client Relationships
Operational Profile Balanced MSP

✨ AI Insights for Microsoft Store

37
Trust Score
50
Analyzed Reviews

😊 Positive: 25%

😐 Neutral: 10%

😠 Negative: 65%

Everett, Washington

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MSP Intelligence Profile

Microsoft Store operates as a Balanced MSP with notable strengths in Helpful support team. The company appears best suited for 10-100 employees organizations seeking Standard IT support.
Best Fit 10-100 employees
MSP Archetype Balanced MSP
Support Style Standard
Operational Maturity Established

Operational Scoring

70
Support
70
Communication
70
Technical
80
Relationships
70
Security

Operational Characteristics Customers Frequently Mention

Helpful support team

When This MSP Is A Strong Fit

  • 10-100 employees organizations seeking managed IT services

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Situations Where Alternatives May Be Worth Comparing

  • Businesses with advanced cybersecurity compliance requirements
  • Organizations preferring providers with larger review histories
  • Multi-location enterprise infrastructure environments

Most Common Customer Feedback Themes

Poor customer service
Long wait times
Damaged/open box products
Order fulfillment issues
Helpful Geek Squad staff
Unbiased sales advice
Rude or unhelpful management
Return and refund problems

AI Review Intelligence Summary

Customer reviews of the Best Buy Everett store reveal a mixed experience. Many customers express frustration with poor customer service, including long wait times, lack of assistance, and unhelpful or rude staff. Issues with product quality, especially with open box items and damaged goods, are common. Problems with order fulfillment, such as incorrect deliveries and canceled services, also contribute to dissatisfaction. However, some customers praise knowledgeable and friendly employees, particularly in the Geek Squad and sales departments, who provide helpful and unbiased advice. Overall, the store struggles with consistency in service and product reliability, leading to a polarized customer experience.

Customer Review Highlights

a 58 ⭐ 0/5

Thought I was able to come in quickly on a Saturday at 1030am to grab a laptop that was on sale, have been waiting around 30 minutes to received assistance getting the laptop. Was told there’s only 2 people on the floor. Hardly any …...

Adriana Gonzalez ⭐ 0/5

Very disappointed, i just had a foot surgery my husband decided to buy a tv for our room he goes to get one from Lynnwood store damaged from the back right out of the box, he goes to exchange it in the Everett store they give him a new one …...

Alyse Kravetz ⭐ 0/5

No security or at least not in the hour I was there.. which FYI could have easily and proven to have been 10-20mins maximum... …...

Review Data Sources

Customer sentiment analysis, trust scoring, and operational insights on this page are generated from publicly available Google my business reviews, ratings, direct review submissions and service-related feedback aggregated from online platforms.

Google AI Sentiment Analysis Review Pattern Detection

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