Microsoft Store Reviews, Services & Trust Score
✨ AI Insights for Microsoft Store
Trust Score
Analyzed Reviews
😊 Positive: 25%
😐 Neutral: 10%
😠 Negative: 65%
Everett, Washington
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Operational Scoring
Operational Characteristics Customers Frequently Mention
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- 10-100 employees organizations seeking managed IT services
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Most Common Customer Feedback Themes
AI Review Intelligence Summary
Customer reviews of the Best Buy Everett store reveal a mixed experience. Many customers express frustration with poor customer service, including long wait times, lack of assistance, and unhelpful or rude staff. Issues with product quality, especially with open box items and damaged goods, are common. Problems with order fulfillment, such as incorrect deliveries and canceled services, also contribute to dissatisfaction. However, some customers praise knowledgeable and friendly employees, particularly in the Geek Squad and sales departments, who provide helpful and unbiased advice. Overall, the store struggles with consistency in service and product reliability, leading to a polarized customer experience.
Customer Review Highlights
Thought I was able to come in quickly on a Saturday at 1030am to grab a laptop that was on sale, have been waiting around 30 minutes to received assistance getting the laptop. Was told there’s only 2 people on the floor. Hardly any …...
Very disappointed, i just had a foot surgery my husband decided to buy a tv for our room he goes to get one from Lynnwood store damaged from the back right out of the box, he goes to exchange it in the Everett store they give him a new one …...
No security or at least not in the hour I was there.. which FYI could have easily and proven to have been 10-20mins maximum... …...
Review Data Sources
Customer sentiment analysis, trust scoring, and operational insights on this page are generated from publicly available Google my business reviews, ratings, direct review submissions and service-related feedback aggregated from online platforms.
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