Microsoft Store

It’s not often that I give a 5 star review due to exceptional customer service from a specific employee. In this case, it was warranted. Came in looking for a hard-to-find product. Tommy, the most amazing employee at this Best Buy location, …

Cool stuff but car audio is a nothing . Who knows what is in stock not like you can get the people to go up there and look ,

They sold me a bluray player that stopped working after only two weeks. I at least was able to get my money back after standing in line for a long time because apparently no one works there. however, I am extremely disappointed and am not …

Walked in, greeted. Upon exited. Greeted. Went to geek squad on my lunch break. Explained what I needed. Received help. Solution on point, excellent service

I made a promise that I'd never shop at another Best Buy because of the lack of customer support, service, and high price of merchandise. But! Lol, I had to eat my words. I needed a type A cable for my new Brother printer to connect to my …

In search for my new laptop I stopped at this Best Buy location. The staff was very helpful and even answered some high level performance questions that I had about my current computer and what upgrades I might need. Gavin was also very …

Ordered a tv. Went to pick it up and they said it was past five days from ordering it so they cancelled it. Then they wouldn’t honor the sale price and are trying to make me pay $400 more for the same TV when they’re the ones that canceled the order. Typical big box store customer service. Absolutely horrible.

I love it that I walk in and they're right there asking how may I help you and of course that's after speaking to me and telling me they appreciate me stopping by today! ??? …

SUMMARY: DO NOT GO HERE, THEY WON’T EVEN HONOR THEIR OWN PRICES!!!

7:15am Thursday - Found Sennheiser Momentum 4 headphones on Best Buy website …

I recently visited Best Buy, and I was thoroughly impressed by the level of service I received. From the moment I walked in, the staff greeted me warmly and were eager to assist. I was looking for a Nintendo Switch, and the sales associate …

Extremely rude staff. I came in to ask for help with a problem I had for a product I purchased. Every staff member I spoke with refused to help and acted angry like they hated their job, from the man stationed at the front door to the woman …

Went to pick up a star link today for my boss and was kindly greeted, helped, and checked out thanks to Rob, Robyn and more!! Great job and thank you!! I will be back!

The gentleman that helped us was adequate. We were there to pick up a computer we ordered online. After this experience, I will continue to shop online. The only thing brick and mortars have is the ability to talk to someone in person, …

5 stars all the way. Back in February I bought a brand new washing machine from this location, installation was great and customer service was fantastic, unfortunately the washer broke a couple weeks ago. With it still under warranty, I …

Staff tried to sell me a new cellphone that I did not want or need. Product I was shopping for was not on sale. Used item was offered (fair condition) that was visually damaged & missing box, cords & manual. Was able to buy same product new & on-sale elsewhere.

Maybe it was the day we went but the customer service was terrible, we waited and waited to try to get a cellphone and they never asked if we needed help 20 minutes of us standing at the counter we left

Buyer Beware, do NOT purchase a major appliance with an extended warranty through Best Buy. I am in the middle of the biggest customer service nightmare of my entire life. …

Was pretty decent, had help as soon as I entered the building to get a monitor

Worst experience ever. Never going back. I walked in to buy a refrigerator. Ready to purchase. Nobody greeted me. Nobody would help me. I asked for someone to help. Nobody acknowledged me. Welp, Home Depot got my business. I’ve never felt more invisible at this Best Buy store. Not happy.

We ordered a dishwasher, washer/dryer from this Best Buy. All items were scheduled for delivery/installation on same day. …

Title: Worst Customer Service & Warranty Scam – Avoid This Store!

I had the absolute worst experience at the Best Buy on Charlotte Pike in …

The Geek Squad repaired my laptop but wiped all my files in the process. This is a big problem. They say I 'signed off' on this in the repair agreement but it was never explained to me that this was a probable occurrence. I wouldn't have …

The guy who sells the AT&T fiber is horrible and not professional at all. He approached me and I told him several times that I do NOT want what he's offering and that I have service, he kept asking me where I was from and my SSN to check if …

I recently had a highly frustrating and disappointing experience at this store, and I feel compelled to bring this to your attention in the hope that improvements can be made to avoid similar situations for future customers. …

I don’t often leave reviews but I was so pleasantly surprised by the help we got from Paul K. that I decided to take the time. We went to the store looking for a TV expecting the staff to try to up sell us things we did not want or need, …

Excellent Customer Service by Will. I was waiting in line to return something and Will noticed. He did not have anyone at his checkout registered and came over to me and asked if he could help. He quickly and efficiently returned my …

Helped me get everything we needed for cameras around our shop! Also, picked up our WiFi extenders!

I really enjoy going to best buy and looking around or shopping for something specific. They're friendly and normally do their best to help you find what youre looking for or if you have any questions. The only thing I have a complaint …

I'm not kidding when I say this Best Buy is the best! ? The management is super knowledgeable and always willing to help. Give it a try and see for yourself! ? …

I was on a MISSSION today to get 2 items for my job on my lunch break. Tyra was so beyond helpful, I am not an IT person and was pretty lost walking in. She not only helped me locate both items I needed but was able to check me out in the …

I love best buy. Employees are so friendly and helpful with everything I need.

Loved it as always!! Clean, large, and well stocked.

Black Friday bait-and-switch on a KitchenAid dishwasher – AVOID BEST BUY APPLIANCES
Ordered a KitchenAid KDTE304RPS dishwasher on Black Friday 2025 for $549.99 …

I’ve never been through the trade-in process with Best Buy, but Carl helped me so much in getting the best trade in value. Although there was a small but frustrating issue, he got it done without any complaints. Very thankful! Thank you Carl!!!!

I had the most unwelcoming, unprofessional, and hostile experience with the store manager Tara. How she’s allowed to talk to customers is beyond me, I’ve also seen her treat her employees even worse. She over talks you, claims your lying, …

Great customer service!! I was made aware the 2guys that helped us wasn't even scheduled to be there today.They both went over and beyond to help us,and at one point it was an item we had to inquire about with the Mgr and he as well was …

I used to only shop BestBuy for large products as they had a great return policy. No more! The company seems to be going downhill and I strongly advise against buying a product you can't physically carry back into the store. …

I bought an iwatch but the store doesn’t keep them in stock so they said I’d have to have it mailed to my house or the store. The store I was at is an hour from my house so I would not have been able to get it much later if going to the …

How is someone like Tara a GM? Shouldn’t be anything more than an entry level employee with the way she is towards customers and employees. Rude, hateful, and uses her “rank” like she’s final decision maker. I’ll honestly be looking at a …

Everyone was very friendly and helpful. It was almost freaky. I'm not used to that level of gold star customer service. From the moment we walked in the door from the greeter to the people on the floor and the cashier, everyone made us feel like we were wanted there and valued as a customer. That such a nice feeling these days.

I wanted to give a huge thank you to your incredibly helpful staff! I was in a tough spot, visiting from Europe and desperately needing a power adapter for my laptop. It was the start of my work week, and not having it would have been a …

We were in the store for about an hour working with a staff member to choose a TV. After almost every option they gave us being out of stock we finally purchased and took the TV home. When we opened the box the TV was cracked down the …

The service and atmosphere was exceptional. Chester of the Geek Squad was able to answer my questions though I'm not tech savy. The most meaningful part of the whole experience was when I left. I was offered a hardy handshake. I left knowing I was appreciated.

Nice people work here. I went in to buy an unlocked iPhone, the staff was attentive and helpful. I found exactly what I came for. In and out pretty quick.

I got a good price price on an insignia TV, but when I checked out the cashier didn’t seem very eager to help us carry the TV to the car. After we paid for it he just stood there in silence and didn’t even offer to help carry it out or give …

Best Buy was Great, I found a really good deal. Open box TV for a really good deal, for my new house. I brought back the remote because I thought it wasn’t working, they educated Me that the new style remotes charges now with C- cord.
Always a good time

Trashiest best buy i have ever been in. Unclean. Terrible stock. Order an 1800 dollar tv. Had obvious damage to the box as in the delivery drivers walked into concrete with it and found it acceptable to deliver. Opened the box and the …

I went to purchase an Apple Watch. Since this was my 3rd watch I decided I needed the apple care. The clerk I had finally found was very helpful and explained that the $179. Tech support package would be better as it included the apple …

I recently visited this Best Buy location to utilize the trade-in service for an Apple …

I was looking at the television sets , comparing specs, brands, prices etc...A Best Buy worker approached me with confidence in his pep, attitude in his step. …

Geek Squad, after being scheduled for 2 weeks, called on delivery day to say they would not be coming now or for anything else I ever bought at Best Buy. No reason given.

This was the worst visit to a Best Buy I have ever had. I was looking for a remote starter for my vehicle. When entered the greeter said “hello” and I said “hello” back to them and then they turned and continued what they were doing. I …

The people here could not be more rude. I tried to return 2 unopened, still sealed items that I’d bought less than 60 days ago, and thought it wouldn’t be an issue since they advertise a 60 day return policy. They then said that they have a …

Ordered a Sony Head unit on March 16th and scheduled free install on April 7th. My niece arrived at the location only to find no one at the installation bay, so she went up front to get help. They told her to wait while the installer gets …

My overall experience was horrible my girlfriend placed an online order around 5:55pm got to the store around 6:20 it said it would have taken an hour okay cool I walked around visited stores I came back still wasn’t ready then talked to …

Ordered online for same day pickup and they sold my gimbal before I got there. I'd give them 1 star, but the person who helped me referred me to a local best buy that had one. Don't sell products that have already been sold.

What can I say, it's Best Buy, America's favorite big kids toy store. When making a purchase of large items, it's comforting to have Best Buy standing behind it. I normally buy their protection plans, and over the years I've had them …

The manager customer service has the worst attitude. This is the second time this has happened with her. I let first one go. People have bad days but seriously! I don’t understand how this lady is still in charge. …

As always, Best Buy goes above and beyond to get what I'm looking for! The staff here are always helpful and on the spot when you need them!

The manager is rude. I feel bad for the employees, they have been very helpful but Ive had the worst experience with the manager. I have been a customer for years and have spent a lot of money at this location. I have cancelled my total …