Mikes PC and MAC Repair MSP Review: Ratings, Trust Score & Services in Saratoga Springs

Mikes PC and MAC Repair is a Balanced MSP based in Saratoga Springs, holding a 4.9/5 rating across 47 reviews. Customers most often mention Exceptional customer satisfaction. Best suited for 1-25 employees (small business) organizations seeking standard IT support.
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⭐ 4.9 (47 reviews) AI Trust Score: 89/100 Professional IT Partner Established MSP

Operational Scorecard

Operational scoring combines customer sentiment analysis, service quality indicators, technical capability signals, and support responsiveness patterns identified across public review sources.

Support Responsiveness
70/100

Reflects responsiveness, helpdesk efficiency, ticket handling consistency, and ongoing support availability.

Communication Quality
70/100

Measures communication clarity, client responsiveness, status updates, and ongoing customer interaction quality.

Technical Expertise
70/100

Represents infrastructure expertise, cloud operations maturity, troubleshooting depth, and technical service capabilities.

Relationship Management
70/100

Evaluates long-term customer engagement, account management quality, and client relationship consistency.

Cybersecurity Readiness
70/100

Indicates perceived cybersecurity maturity, risk management capability, and infrastructure protection readiness.

Best For 1-25 employees (small business) environments needing managed IT support
Support Model Standard
Strongest Area Support Responsiveness
Operational Profile Balanced MSP

✨ AI Insights for Mikes PC and MAC Repair

89
Trust Score
25
Analyzed Reviews

😊 Positive: 100%

😐 Neutral: 0%

😠 Negative: 0%

Saratoga Springs, Utah

Mikes PC and MAC Repair Quotes?

Operational Assessment summary

Operational Scoring

70
Support
70
Communication
70
Technical
70
Relationships
70
Security

Operational Characteristics Customers Frequently Mention

Exceptional customer satisfaction

Most Common Customer Feedback Themes

Helpful support team
Fast response times
Strong communication
mike
laptop

AI Review Intelligence Summary

Based on 25 reviews averaging 5.0 stars, overall feedback is excellent. Customers most often mention helpful support, responsive support, strong communication.

Customer Review Highlights

Troy Sullenberger

It's Thanksgiving weekend 2023, and my work/gaming PC quit turning on. Who's gonna fix it by Monday?? Mike will. I called a few others and I did not get a response (rightfully so, it's Thanksgiving weekend). I was venting to a friend about …...

Frank Shaw

Mr Bacher has an amazing knowledge of computer problems and how to address them. He can work on site or remotely with ease. My computer malfunctioned only on one website, while operating normally on all others. He was able to find and …...

Christopher Lowe

This is the second time I've used Mike's service and he is top of the line! Great service, great communication and great patience talking to a non- tech savvy person without being condescending. My computer is running better than ever and …...

Shelby Sumner

Mike was wonderful to work with! My MacBook Pro had a super weird issue where the trackpad refused to right click, even with another mouse hooked in through the USB port. I was so worried about …...

Andy Heaton

Mike is awesome and did a great job. I will definitely be going back with future repair needs. My laptop needed the fans replaced and he was very flexible and helpful in getting this done....

Review Data Sources

Customer sentiment analysis, trust scoring, and operational insights on this page are generated from publicly available Google my business reviews, ratings, direct review submissions and service-related feedback aggregated from online platforms.

Google AI Sentiment Analysis Review Pattern Detection

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When This MSP Is A Strong Fit

  • 1-25 employees (small business) organizations seeking managed IT services

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