Monster VoIP Reviews, Services & Trust Score
✨ AI Insights for Monster VoIP
Trust Score
Analyzed Reviews
😊 Positive: 62.5%
😐 Neutral: 0%
😠 Negative: 37.5%
Los Angeles, California
Monster VoIP Quotes?Operational Assessment
Operational Scoring
Operational Characteristics Customers Frequently Mention
When This MSP Is A Strong Fit
- Businesses needing highly responsive support
- 10-100 employees organizations seeking managed IT services
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Businesses comparing managed IT providers often evaluate operational efficiency, downtime reduction, cybersecurity risk reduction, and long-term support costs.
Launch MSP ROI Calculator >>Situations Where Alternatives May Be Worth Comparing
- Businesses with advanced cybersecurity compliance requirements
- Multi-location enterprise infrastructure environments
Most Common Customer Feedback Themes
AI Review Intelligence Summary
Customers appreciate Monster VoIP's helpful and responsive staff, particularly Collin, and value the seamless integration of the desktop app into their workflows. The service enables efficient call transfers across multiple sites, enhancing call center operations. However, some users report reliability issues, especially with text message delivery and SSL certificate management, leading to frustration despite apologetic support. Overall, the service is seen as reliable with dedicated support, though occasional technical challenges persist.
Customer Review Highlights
Collin is always helpful, and he's great to work with. He manages the VOIP for our offices in California and Texas....
I love using their desktop app - fits in seamlessly with my workflow...
The most painful thing I have endured in the call center industry was being a customer of Monster. They were acquired by a company with seemingly no contact center experience. They continually allowed SSL Certifications to expire causing …...
Review Data Sources
Customer sentiment analysis, trust scoring, and operational insights on this page are generated from publicly available Google my business reviews, ratings, direct review submissions and service-related feedback aggregated from online platforms.
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