Neothink in Euclid: 4.2-Star MSP Reviews & Trust Score

Neothink, LLC is a Balanced MSP based in Euclid, holding a 4.2/5 rating across 11 reviews. Best suited for 1-25 employees (small business) organizations seeking standard IT support.
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⭐ 4.2 (11 reviews) AI Trust Score: 49/100 Professional IT Partner Established MSP

Operational Scorecard

Operational scoring combines customer sentiment analysis, service quality indicators, technical capability signals, and support responsiveness patterns identified across public review sources.

Support Responsiveness
70/100

Reflects responsiveness, helpdesk efficiency, ticket handling consistency, and ongoing support availability.

Communication Quality
70/100

Measures communication clarity, client responsiveness, status updates, and ongoing customer interaction quality.

Technical Expertise
70/100

Represents infrastructure expertise, cloud operations maturity, troubleshooting depth, and technical service capabilities.

Relationship Management
70/100

Evaluates long-term customer engagement, account management quality, and client relationship consistency.

Cybersecurity Readiness
70/100

Indicates perceived cybersecurity maturity, risk management capability, and infrastructure protection readiness.

Best For 1-25 employees (small business) environments needing managed IT support
Support Model Standard
Strongest Area Support Responsiveness
Operational Profile Balanced MSP

✨ AI Insights for Neothink

49
Trust Score
7
Analyzed Reviews

😊 Positive: 71.428571428571%

😐 Neutral: 0%

😠 Negative: 28.571428571429%

🌐 Visit Website

Euclid, Ohio

Neothink Quotes?

MSP Operational Intelligence Profile summary

Operational Scoring

70
Support
70
Communication
70
Technical
70
Relationships
70
Security

Most Common Customer Feedback Themes

thank
neothink
quickly
more
threw

AI Review Intelligence Summary

Based on 7 reviews averaging 3.9 stars, overall feedback is mixed. Reviews are largely general in nature without a strong recurring theme.

Customer Review Highlights

Daniele Rush

Called for help. She asked if I was a current client, and when I said no she just hung up on me. So rude....

Saundra

Once I get into the portals good then threw no fault of the Neothink officials I'm forced out by hackers threw filling up garbage collection memory I can't keep a half decent phone because of hackers...

Pz zd

Neothink's Cody Biddle was excellent! He quickly realized the problem was not what I had mistakenly identified. He researched the networking details of Kaspersky and got my machines quickly working again. Great job!...

Richard Solwitz

Really nice people who do great work! They fixed my computer quickly....

Susan Smith

scam, took an 89 year old man widow, shame on all off you, believe in yourself not a book that costs more than a good meal meal with close family and friends...

Review Data Sources

Customer sentiment analysis, trust scoring, and operational insights on this page are generated from publicly available Google my business reviews, ratings, direct review submissions and service-related feedback aggregated from online platforms.

Google AI Sentiment Analysis Review Pattern Detection

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When This MSP Is A Strong Fit

  • 1-25 employees (small business) organizations seeking managed IT services

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