Net Friends, Inc. - Managed IT Services in Durham

Jeremy Sippel always goes over and beyond to help with any issues I have. I love the support he provides our company through NetFriends.

The service team and the IT expert who came to fix the issue (Mr.Mike Spruill) are fantastic. He was very efficient, and helpful to fix the problem I had, even that required for him to visit our office twice. The team really provided their best service than I expected. Great job and keep it up!

NetFriends were very helpful! Shayne resolved my printer problem in 15 minutes!

We use Netfriends for our IT support. They typically have a quick turn around for fixing our issues. The technicians are very easy to deal with and are very nice and helpful.

Max was very professional and fixed the issue. I will recommend your services

I cannot say enough great things about Net Friends! They got us through a ransomware attack and continue to help improve our business operations. Everyone on the team has been wonderful to work with!

I feel very fortunate that my organization has signed on with NetFriends for IT support. I've had to place a few tickets and every representative who assisted me was 100% professional, knowledgeable, and KIND when offering assistance. And …

We've used Net Friends for multiple years. They're thorough and provide excellent documentation of their results - both an executive summary that can be readily shared as well as detailed technical findings. They ask questions without …

Fantastic IT support. We get the results that we need. Would highly recommend for small business.

Net Friends has provided our office's IT services for as long as I can remember. We have never had any issues. Every professional I've interacted with has been knowledgeable, kind, and quick to help resolve any issues. We love Net Friends!

Net Friends is technical IT support for my company. When I requested help with a network problem they efficiently set up an appointment that worked for me. I'm not an IT person. They walked me through the process and took care of the problem very quickly.

Kendal had Great customer, very polite, and got the issue resolved very quickly.

Net Friends provide great support! They are very responsive and provide excellent customer service. I appreciate that they always take the initiative to followup until the issue is resolved. Some from the emergency team literally responded to my emergency request and assisted me at 12AM. Thanks for being a great partner, Net Friends!

Net Friends stayed on the phone with me until the problem was solved and I had assured myself all was working correctly.

Techs are always helpful and offer personal customer service in a fast and efficient manner.
Not sterile but nice!!

I had that experience of seeing the dreaded blue screen with error message as soon as I turned on my computer. I called Net friends right away. The tech was great, thorough, and handled my issue quickly! I had a busy day planned. Thanks to Net friends I experienced very little downtime.

Very kind and professional

Our office has had Net Friends as our IT for a number of years. If you need a great company to take care of your IT needs they are the go to people. If there is an issue the response time is very quick with knowledgeable people ready to …

Our company uses Net Friends and they provide prompt, efficient and top notch service for all the things. They will go above and beyond to ensure any of your computer issues are resolved. Every ticket I have opened has been resolved within hours. No waiting. Just great service. I would recommend their services to any and all companies.

I was so grateful for the friendly and supportive assistance provided by Net Friends! They were really nice to work with, and they patiently worked through my technical challenges until the challenges were resolved. It was a really nice experience.

BEST MSP out there! Can't say enough great things about this company, Zhe is amazing, quick to help and resolve any issue quickly, Brian is phenomenal! I can't say enough good things about this company. Highly recommend!!

NetFriends helped us get our networking infrastructure stable and we are so pleased with the result! We were promised that they would transform our network, "... into something that’ll be as reliable as the sun coming every morning!" and I …

Net Friends not only is always capable of taking care of our network needs at the school, but their approach is truly "friendly" giving us a sense of importance as more than just a client, or an invoice. We are partners in education to …

Net Friends has been awesome to work with. Every team member is very professional and so knowledgeable. You can't go wrong by choosing Net Friends!

Always great customer service, thank you!

Francisco and the team are awesome! Very responsive to tech needs and resolving issues quickly. Efficient, responsive, and professional.

Really hard to make an appointment with this people by phone!

My last review was 3 years ago. Our small business was happy with NetFriends then and we still feel the same way. The service is personal and professional at the same time. When you do not know your way around the tech stuff it is great …

NetFriends is my new IT consultant. I set up the account and recevied help on the same day. Everyone with whom I spoke was professional and very friendly. Great asset. Great company!

NetFriends is quick to respond and quick to resolve problems. Friendly and personable service.

NetFriends does a great job keeping things running as they should.

I have been a long time customer. like three decades. Net Friends invariably comes through and figures out and fixes whatever needs fixing.

Net Friends responded to my request quickly and completely. I was very happy with how my support request was handled. Good people!

Thank you Net Friends Inc for the great service that you always provide. A very satisfied client.

Net Friends are consummate professionals who are always quick to respond to our needs and are committed to seeing whatever problem we're having through to completion. In our experience, this has often ended up in professionals going beyond …

I was having some challenges with my Outlook Calendar. Nathan helped me out and all is good. He is a ROCKSTAR. Thank you so much for your help and continued support.

Everyone there is so professional and, as important, patient!!

Net Friends offer consistent reliability. They are always quick to respond and fulfill our needs.

I can't say enough about how refreshingly easy and pleasant it is to work with Net Friends. They are consistently responsive, friendly, patient and effective. I'm not sure how they manage to do it, but these folks are head and shoulders above all other IT groups I've worked with, and I give them my highest recommendation.

Working remotely, tech glitches are a big inconvenience, and I’ve used NetFriends multiple times to help get me sorted out. They are always responsive, efficient, and courteous. Some of the best customer service I’ve ever had from IT support folks!

I have had to call upon NetFriends for several types of computer security problems, and they have handled them all with skill and efficiency! I trust them completely. This is typical of all of my experiences with Net Friends during the last several years. They do a great job!

I have been a user of Net Friends for over 8 years and they never disappoint. They always have a very quick response, and their knowledge is top notch. I would highly recommend this team of professionals.

They are prompt and efficient. Great Service!

Our staff and I have been so pleased with Net Friends and we have called you guys “life savers” countless times! Net Friends’ responsiveness and follow-up with each and every question, no matter how small, is outstanding. I think it’s safe to say that our company is going to stick with Net Friends for a long time!

NetFriends staff are truly professional, swift to assist and return your technical issue requests. They were able to help troubleshoot my technical concerns in a fast and effective manner. Highly Recommended~!

Great experience with Dez Ford at Netfriends. He helped me out on so many things and he did so thoroughly and quickly!

Net friends were very professional and helped solve our issues very efficiently. Looking forward to the continuous support of Net friends thank you for all the hard work and dedication to your craft.

Love her professional and efficient Netfriends are when it comes to customer service. Always there to help, never not had an issue resolved! Great team on IT Folks!!!

NetFriends responds promptly and the Team is very knowledgeable. They listen and are thoughtful in their responses to come up with viable solutions rather than trying to rush us off the phone. We are typically in panic mode when we have to …

As head of Quality for a medical device manufacturer in the RTP area I have utilized Net Friends for IT support for just under 10 years. Without exception they have been great to work with. As anyone who has been down the road knows, IT …

Net Friends provides exceptional service for IT Support, Security, and Strategy. I am beyond pleased with their service.

Net friends folk are patient and attentive. My issue was unsolved for a few days and they sent someone to my home office. It was repaired by the time he left. The issue in my terms had to do with an automated upgrade to windows 11. I would have never been able to figure it out. Thanks Net Friends.

Net Friends handles support for us at work they've been really helpful. I just recently joined the organization [January 2022] and because we're hybrid WFH right now, all support is remote. …

Great response time and “manner”.

NetFriends has always been able to quickly resolve any computer issues we have had at Sew Fine II. The staff is knowledgeable and easy to work with!

My experience with New Friends was very pleasant and satisfactory. They responded to my call very quickly and the technician was very knowledgeable and was able to solve the issue with no problems.

Awesome Team!
Everyone is super nice and very accommodating.

Net Friends is a best in class provider of IT services. We greatly appreciate their partnership and act as a voice of endorsement.

Our partnership with Net Friends has just begun, but we've had a great experience engaging with them and the technician that was deployed for our first engagement was very experienced and friendly, so we've already had him out for a second visit.

NetFriends helped SAFEchild completely update our IT world! They are always responsive to our needs and completely professional!! Highly recommend!

We outsourced our IT support to Net Friends several years and couldn't be happier. They're responsive and helpful. We always feel like they know us when we call or email for support. We just finished a major IT project (migrating our server to the cloud), and it went off without a hitch.

Mike Spruill from Net Friends helped me re-connect my laptop to the lab server. He is very professional, responsible. and efficient. Thank you, Mike. Thank you, Net Friends.

Kendall did an awesome job solving some issues over the phone. He was able to log into my computer and take it from there. Very kind and patient as he has been before. I highly recommend Net Friends. Steve Couch

Jack is unbelievably amazing! He is worth his weight in gold. :)

Amazing support for our IT needs!

Since around the late 1990's, Netflix has provided me with excellent service. My needs are promptly addressed and cheerfully resolved in a timely way. That's why I have remained an unfailingly loyal client. .

I’ve had the privilege of working with Net Friends only remotely and the response time has been great, assistance very much on point.

Everyone is always professional and when I call for help, the service is great.

Very responsive and my problem was resolved within 24 hours!